The place…
Soho House is a private members' club that brings together a creative and international community. Our Houses offer thoughtfully designed spaces, including bedrooms, a cinema, and a range of restaurants and bars. The Health Club provides innovative, holistic experiences focused on physical wellbeing and mental balance, supporting our members' lifestyles both inside and outside the House.
The Role...
As a Waiter/Waitress at Soho House, your role is to deliver excellent service to create memorable experiences for our members and guests.
Your main focus is to deliver our steps of service with warmth and passion, from the first hello to taking orders, offering suggestions and handling the bill.
Main Duties...
- Providing warm, friendly and efficient service according to our steps of service.
- Following our full allergy procedure to ensure the safety of our members, guests and team.
- Possessing a strong understanding of food and drink menus in order to make recommendations, pairings and accommodate specific requests.
- Running food from the kitchen and drinks from the bar to tables when needed.
- Ensuring correct table maintenance throughout the service journey.
- Ensuring all standard operating procedures are followed and implemented
- Providing accountability for designated section.
- Reporting and resolving any complaints and handling all interactions with the highest level of hospitality and professionalism.
- Providing the bill and processing payment efficiently.
- Cleaning and resetting tables to accommodate walk-ins and reservations.
- Performing opening and closing procedures including but not limited to the set up and break down of stations.
- Cleaning, sanitising and maintaining an organised working environment, ensuring all hygiene and safety standards are met.
- Wearing the correct uniform to standard and maintaining the highest level of grooming standards.
- Attending daily team briefings in preparation for shift, to include any menu changes, specials and tastings.
- Supervising, guiding and training others as needed.
- Attending Soho Learn trainings and events to enhance skills, knowledge and passion.
- Following all company policies and procedures in relation to code of conduct, health & safety, security and confidentiality.
- Supporting the team as needed on an ad-hoc basis.
- Developing and maintaining positive, productive and professional relationships with the team, treating everyone with kindness and respect.
What We are looking for...
A successful Waiter/ Waitress for Soho House will ideally have up to 2 years' experience in a busy high-profile venue and a natural flair for first class service. You'll be reliable, friendly and happy to be a key part of the team that strives for success.
Passion for Food, drink and hospitality
- Strong attention to details
- Excellent customer service
- Fluent in English or Spanish
- Organised and reliable
- Ability to handle feedback to achieve member satisfaction
- Ability to multitask and work in a fast-paced environment
- Ability to understand and follow written and verbal instructions
Benefits...
Team meal whilst on shift prepared by our chefs
Soho Friends Membership
50% Team discount on Food & Drink, 7 days a week
Team Room Rates; Any Bedroom, Any House, $100 a night
Birthday Day Off
Discount on Cowshed products and Soho Home (up to 20%)
Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
Continuous training to develop yourself personally and professionally
Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more.