Role overview
As a Claims Handler, you will be responsible for the efficient handling and administration of healthcare-related claims from notification through to resolution.
You will assess coverage, manage documentation, review reserves and payments, and ensure timely communication with all stakeholders. The role offers exposure to multijurisdictional matters and provides an opportunity to build technical expertise in healthcare and professional responsibility claims.
Role responsibilities
- Ensure timely and accurate processing and analysis of incoming claim documentation
- Create and maintain claims files in the appropriate systems
- Send acknowledgment letters to brokers and clients
- Prepare reserve estimates and payment requests for review and approval by the Head of Claims
- Respond to client inquiries and coordinate with internal and external stakeholders as required
- Support the Head of Claims with broader claims and bordereaux management tasks
Key requirements
- Full professional proficiency in Spanish and English (spoken and written), other languages are considered a plus.
- 1-3 years of experience in claims handling;
healthcare claims and/or professional liability is a plus.
- Excellent attention to detail
- Strong analytical, organizational, and communication skills
- Proactive, methodical, and self-motivated approach to work
- Strong interpersonal skills and the ability to build effective working relationships
- Confidence in communicating with colleagues, managers, and external partners, both in person and virtually
- Team player with the ability to learn quickly and thrive under pressure in a high-volume environment
About DUAL
Working across 21 countries, DUAL has built a reputation as a specialist underwriting group and the market of choice for insurance intermediaries around the world. That’s how we have become one of the world’s largest international underwriting agencies (or MGAs) with US$3.5bn of GWP. DUAL is part of Howden, an international insurance group with employee ownership at its heart. The group was founded in 1994 and now has divisions in broking and underwriting, operates in 55 territories and employs over 19,000 people handling US$42bn of premium on behalf of clients.
What do we offer in return?
A career that you define.
Yes, we offer all the usual rewards and benefits - competitive salary and more - but we know you expect all that. What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.
Our culture: People first
Our core values dictate how we live and work. We’re a group with independence and people at its heart and we’re a home for talent with a unique culture: the biggest small company in the world. The focus on being a people-first business has always been at the very heart of the group;
Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the group has been and will continue to be key.
Diversity and inclusion
At DUAL, we consider our people our chief competitive advantage and, as such, we treat colleagues, candidates, clients and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.