As Service Manager, you will report to the Centre Director and assume overall responsibility for the delivery of service and the educational experience for the students in your center. In essence, you are the ambassador and leader of educational excellence.
You will lead and manage the Service team — teachers, personal tutors — ensuring that every team member delivers a consistent and premium experience to our students. This directly supports our brand, our student retention, and our internal growth through renewals and referrals.
Key Responsibilities
* Lead the Service team and ensure they deliver a premium educational experience.
* Create an environment where students and alumni are inspired to engage with English — in-center, online, and in real life.
* Manage day-to-day operations to guarantee smooth service delivery.
* Ensure the academic success of students through quality control and full application of the WSE method.
* Follow and uphold
Standard Operating Procedures
to ensure consistency across the global brand.
* Teach according to the needs of the center and lead by example.
* Collaborate with the Centre Director and Sales Team to enhance internal sales and student satisfaction.
* Coordinate with the
Corporate Sales Team
to ensure that off-site learners have a premium experience.
* Monitor, analyze, and report on center performance — and implement solutions when needed.
* Guarantee student satisfaction and outcomes exceed benchmarks.
* Organize and supervise
Social Club
activities and informal learning spaces.
* Drive community engagement through digital tools, events, and social media.
* Implement new systems and educational products as required.
* Recruit, train, and develop Service staff.
* Coach and motivate the team to ensure excellence in service delivery.
* Conduct regular and effective meetings with Service and Sales staff.
* Oversee scheduling, staffing, and resource planning.
* Guarantee internal sales through strong application of our Client Fidelity Program.
* Maintain the image and IT assets of the center.
* Provide timely and accurate reporting to the Centre Director and National Service Manager.
Job Type: Full-time
Education:
* Bachelor's (Preferred)
Experience:
* teaching: 5 years (Preferred)
* Team Leadership: 3 years (Preferred)
* Service Manager: 1 year (Preferred)
Language:
* fluent Spanish (Required)
* proficient English (Required)
* Work Location: In person