Full-time
**Company Description**:
**About Avery Dennison**
**Avery Dennison is an equal opportunity employer.**
Activities and duties will vary depending upon functional area assigned. Activities may include, but are not limited to the following and a great amount of flexibility and adaptability to business requirements is essential.
Key Responsibilities As Inside Sales Representative:
- Sells company's products and services by calling prospective and established customers.
- Manages and responds to customer concerns and problems. May arrange and provide for shipment and demonstration of products by sales personnel.
- Maintains sales programs within assigned territory by keeping customers informed about available services, supplies, prices and new products.
- Responsible for meeting established sales quotas.
- Monitors competitive activity and trends within territory.
- May travel to customer locations to follow-up or to make presentations or perform demonstrations.
- Quote prices, terms, delivery dates based on product knowledge/company forecasts and inventory.
- Prepare reports to document activities/results. Prepare monthly sales reports for the management team.
- Work with the customer service team to coordinate sales activity and expedite order fulfilment.
- Investigate and help resolve customer concerns promptly.
- Assist with the overall Sales effort in meeting divisional objectives.
- Act as liaison to Field Sales staff ; respond to requests for sales quotes and respond to customers.
- Identify and develop new and existing marketing opportunities through mailings, research, cold calling and trade show leads.
- Occasional travel with Field Sales staff, trade shows and sales meetings
Key Responsibilities As Customer Service Representative:
- Enquiry Handling: Manage after sales support & trouble-shooting - handle a wide range of customer enquiries, Communicate with manufacturing locations, on service performance, quality, capacity and stock.
- Account Management:
- Monitor existing business, identify and follow-up on fluctuations in demand with customers, Forecast volume changes by product /customer into supply chain, quoting prices against given guidelines and maintain customer price-books.
**Qualifications**:
**Let's talk about you !**
- High School Diploma needed, Bachelor’s degree preferred.
- Previous related experience, such as experience in a customer service or sales administration role. Strong communication, listening and negotiation skills.
- Ability to prioritise multiple tasks and meet deadlines.
- Good customer service skills.
- Good Knowledge on selling techniques and negotiation.
- Good level of English knowledge.
**Additional Information**:
**We offer**:
- structured integration and development of your skills
- competitive remuneration
- flexibility in the workplace
- development opportunities including internationally