We are looking for a Service Manager IT/OT
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Madrid – Hybrid (3 days onsite)
At Capitole Consulting, we are supporting one of our clients operating in a complex enterprise technology environment with a strong focus on IT operations, service governance, and infrastructure transformation.
For this challenge, we are looking for a Service Manager IT/OT with experience in ITSM, ITIL, ServiceNow, Infrastructure Services, Cloud Environments and Vendor Management.
What is the challenge?
You will be responsible for governing and evolving critical IT and OT services, ensuring operational excellence, service quality and alignment with business objectives. This role combines service management, incident leadership, vendor governance and continuous improvement initiatives across a complex technology landscape.
You will work on:
Leading IT/OT service governance and lifecycle management.
Monitoring and improving SLAs, KPIs and operational performance.
Managing strategic technology vendors and service providers.
Acting as Incident Manager during critical situations.
Driving continuous improvement, automation and operational efficiency initiatives.
What are we looking for?
5+ years of experience in IT Service Management
Strong experience managing vendors in multivendor environments
Experience with ITIL processes and ServiceNow
Infrastructure management background
Cloud environments (Azure, OCI or similar)
Strong stakeholder management skills
Nice to have:
OT / Industrial environments experience
AIOps, Observability or DEX knowledge
Project Management experience
Why join Capitole?
€1,200 per year for training.
Free private health insurance.
Versátil compensation package.
Access to +10K gyms across Spain through Wellhub.
Team buildings and afterworks every two months.
We sponsor our own football team if you want to join.
Internal technology communities to keep growing together.
Learn more about us:
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Are you ready to take on this challenge?
Empowering People, Unlocking Innovation
Apply now and get to know us!
The employee will adhere to Information Security policies. xcskxlj They will have access to confidential information related to Capitole and the project and must comply with internal company and client policies, including NDA requirements.