PURPOSE
The Human Resources Manager will oversee the day-to-day HR operations of WTTC.
This is a highly hands-on position, responsible for managing recruitment, payroll, employee relations, onboarding, training, and compliance, while supporting the COO in maintaining a positive, efficient, and compliant working environment.
The role requires a practical, delivery-focused professional who can handle the full employee lifecycle, ensure consistent HR processes, and provide responsive support to staff and management.
CONTEXT
The Human Resources Manager will work closely with the COO and colleagues in Finance, Legal, and other functions to ensure smooth and compliant operations.
The position is suited to someone who enjoys getting involved in every aspect of HR, from drafting contracts and managing payroll inputs to coordinating staff engagement and training activities.
The role involves day-to-day interaction with all employees and requires accuracy, discretion, and a proactive approach to problem-solving.
KEY RESPONSIBILITIES
# HR Operations & Employee Administration
- Manage daily HR operations, including employment contracts, onboarding, leavers, and employee record management.
- Ensure all personnel files and HR databases are accurate, up to date, and compliant with data protection requirements.
- Administer employee benefits, attendance records, and leave tracking.
- Coordinate with the Finance & Administration on payroll inputs, salary changes, and employee reimbursements.
- Prepare employment-related correspondence, such as offer letters, confirmations, and HR communications.
- Handle day-to-day HR queries from staff, providing clear and timely responses.
- Support the COO with regular HR reports and documentation.
2.- Recruitment & Onboarding
- Coordinate the recruitment process for all roles, including drafting job descriptions, posting vacancies, screening applicants, and arranging interviews.
- Work closely with hiring managers to ensure efficient and fair selection processes.
- Prepare employment offers and contracts in line with WTTC's policies and legal requirements.
- Organise and deliver onboarding and induction for new employees, ensuring a smooth start and consistent experience.
- Maintain contact with external recruitment partners where needed, ensuring cost-effectiveness and compliance.
3.- Employee Relations & Engagement
- Serve as the first point of contact for employee relations matters, supporting positive communication and resolution.
- Support the COO in maintaining fair and transparent HR practices.
- Promote employee wellbeing initiatives, training, and social engagement activities.
- Assist in the coordination of internal communications and staff meetings.
- Prepare and maintain staff handbooks, policies, and guidance materials.
4.- Culture & Organisational Wellbeing
- Help foster a positive, collaborative, and inclusive workplace culture aligned with WTTC's values.
- Coordinate internal initiatives that encourage teamwork, motivation, and staff recognition.
- Support regular staff briefings and informal events that strengthen engagement and cross-departmental communication.
- Promote diversity, equality, and inclusion in day-to-day HR practices.
- Act as a trusted point of contact for employees, helping to maintain a respectful and supportive working environment.
5.- Compliance & Policy Management
- Ensure HR practices comply with employment law, local regulations, and WTTC's internal policies.
- Maintain up-to-date knowledge of labour legislation and advise management of relevant changes.
- Prepare and maintain HR documentation for audit and reporting purposes.
- Ensure all employee data and files are securely managed in accordance with data protection requirements (GDPR).
- Support external or internal HR audits as required.
6.- Learning & Development
- Support the planning and coordination of staff training and development programmes.
- Maintain accurate training records and follow up on completion and effectiveness.
- Identify and coordinate external training resources as needed.
- Assist with performance review processes and ensure records are accurately maintained.
KNOWLEDGE & EXPERIENCE
- Minimum 8–10 years' experience in Human Resources, including generalist and administrative responsibilities.
- Experience working within an international, membership-based, or not-for-profit organisation.
- Good understanding of European (Spanish) employment law and HR compliance requirements.
- Experience managing recruitment, payroll coordination, and employee relations.
- Strong experience maintaining HR systems and databases with accuracy and confidentiality.
- Previous exposure to travel, tourism, or international business environments advantageous.
- Fluent in English and Spanish required.
SKILLS & ATTRIBUTES
- Hands-on and detail-oriented; willing to manage day-to-day HR tasks directly.
- Strong organisational and administrative skills.
- Excellent interpersonal and communication skills, with the ability to handle sensitive matters confidentially.
- Practical problem-solver with a calm and supportive approach.
- Comfortable managing multiple tasks and deadlines simultaneously.
- Proactive, dependable, and adaptable to changing needs.
- High integrity and professionalism when dealing with confidential information.
- A collaborative team player, comfortable working across departments.