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Business Analyst / Project Manager (Pharmaceutical sector), Madrid
Client:
Not specified
Location:
Madrid, Spain
Job Category:
Other
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EU work permit required:
Yes
Job Reference:
Job Views:
1
Posted:
Expiry Date:
Job Description:
Omega CRM Consulting is looking for a Business Analyst / Project Manager to collaborate with a top 15 global pharmaceutical company.
Responsibilities include:
* Optimizing service operations processes and supporting systems to reduce workload, improve reporting/forecasting transparency, and track SLAs.
* Managing project scope, timelines, and communications as a project manager.
* Working with service owners, product owners, and delivery teams to gather requirements and ensure project objectives are met as a business analyst.
* Managing operational tasks for Service Ops Platforms.
* Supporting daily operations and onboarding/training of Production Partners.
Experience required:
* Project Management and Business Analyst experience in IT sector.
* Knowledge of service operations processes, process mapping, and requirements gathering.
* Experience with JIRA and ServiceNow.
* Experience in SCRUM environments.
* Strong analytical and problem-solving skills.
* Experience with LMS platforms is a plus.
What we offer:
* Permanent contract.
* Flexible schedule to balance professional and personal life.
* Training & certifications with official recognition.
* Home office options.
* Flexible benefits (public transport tickets, meal vouchers, etc.).
* Health insurance.
* Our commitment to social responsibility through OMEGA in action.
About us:
We are a global digital company focused on transforming business experiences through technology and data. We serve various industries including Retail, Life Sciences, Manufacturing, Education, Non-Profit, and NGOs. As a top Salesforce partner in Europe, our team of over 530 diverse professionals values knowledge, innovation, and well-being. We foster a collaborative culture aligned with our core values: Talent, Flexibility, Commitment, and Innovation.
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