Tech Support Specialist (Rotational shifts / Hybrid)
As a Tech Support Specialist at Honeywell in Bucharest, you will be responsible for helping customers solve technical issues and answering any questions about the features and capabilities of the products. This is a hybrid role, 3 days at the office + 2 days work from home model.
Honeywell
Honeywell Industrial Automation enables our customers to run safer and more efficient operations. From refineries to distribution centers to retail stores, we help deliver results while improving worker safety and meeting sustainability goals such as reduced carbon emissions – by leveraging connectivity, advanced data analytics, software, robotics, sensors, process automation, and asset performance management solutions.
We Enable our Customers to Enhance the Safety, Sustainability, Resilience and Productivity of their People, Plants, and Assets.
Key responsibilities :
* Remote diagnostics, troubleshooting, analysis, and resolution of support issues
* Follow established processes and procedures to provide support to customers via all contracted channels (phone, email, chat & / or fax)
* Work effectively with other management and customers to quickly address problems as they arise
* Mobile Device Management (MDM platforms i.e., AirWatch / Mobile Iron) - Utilize console to assist Users with device configuration
* Properly log all information into the problem management system
* Escalate issues to the appropriate contacts in a timely manner and ensure end users are aware of changes to original expectations in accordance with procedural guidelines.
Key skills and qualifications :
* Bachelor's degree or in process of obtaining one
* Minimum 1 year experience supporting mobile devices on major platforms including but not limited to iOS, Android, and Microsoft OS
We offer :
* Competitive Salary regularly increased based on your performance
* Enjoy 25 vacation days per year, plus extra days off for life's special events
* Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation / cultural / fuel vouchers)
* Medical Insurance Plan paid by the company
* Christmas and Easter bonuses
Equal opportunity statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
TheFutureIsWhatWeMakeIt
LI-Hybrid
Additional Information
* JOB ID : HRD254277
* Category : Customer Experience
* Location : 3 George Constantinescu, Upground building, 5th floor (entrance A) District 2, Bucharest, BUCURESTI, 020339, Romania
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