As Night Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and integral sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.
Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices, and initiatives are implemented, embraced, and adopted within the resort.
**Duties and**Responsibilities**
As Night Manager, I will assume full responsibility for the efficient operations of the hotel, including Front of House and Residences, during overnight hours to ensure exceptional products and services in line with brand standards. I will assist to ensure that all set policies, procedures, best practices are in place and rigorously enforced.
I will support the Front Of House Manager and continually focus on the rejuvenation of the Rooms and Residences experience. performance, target account performance, and opportunities for growth.
I will perform the following relevant tasks for this role:
- To provide seniority and management to all Front of House areas, providing support and report honestly, accurately and timely to the Rooms Operations Manager and the Front of House Manager.
- To ensure seamless coordination between departments, including Front Office, Housekeeping, Engineering, and Security, to deliver consistent guest satisfaction.
- Maintain thorough knowledge of the hotel’s facilities, services, room/residence types, layouts, rates, packages, and policies, ensuring accurate communication to guests.
- Oversee smooth operations of guest arrivals, check-ins, and check-outs, addressing and resolving guest concerns effectively.
- Conduct night audit processes, reconciling financials and preparing reports for the next day’s operations. Run night audit reports and select and block rooms for arriving guests. Be knowledgeable of room rates and suggesting upselling when appropriate.
- Accurately complete and submit daily reports, guest feedback and any operational updates, while maintaining records for reference.
- Communicate effectively with day-shift teams to ensure continuity in operations and guest service.
- To coach, guide and develop the hosts reporting to the Duty Managers as well as hosts from other areas reporting to the Front of House Manager when needed.
- To ascertain guest satisfaction and ensure all guests’ billing procedures are handled correctly during check out and bid guest farewell.
- Coordinate operations with Bell Host on shift and ensure all equipment of the department is kept clean and in good working condition.
- Coordinate and liaise with night Housekeeping Team to ensure that rooms are serviced according to guests’ requests and requirements.
- Coordinate and liaise with night Engineering team to ensure swift response to room maintenance problems.
- Arrange services when required and liaise with the transportation company to ensure an efficient and smooth guest transfer experience.
- To schedule shifts, under the directions of Front of House Manager.
- To strictly ensure the execution and reconciliation of the Upselling Program and the achievement of its goals.
- To proficiently manage all Front Office and _end of day_ aspects of Opera PMS.
- To conduct regular Performance Reviews of the Team ensuring that comprehensive comments are provided to support professional development and performance improvement.
- To strictly adhere to LQA, Forbes and brand standards as well as guest comments.
- To upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
- To be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services; be accountable for guests’ safety and comfort.
- To use multiple platforms, including the different apps used to carry out operations at the same time while managing various pieces of information.
- To perform any additional tasks given by the Front of House Manager or above in the organization.
**Qualification**
To execute the position of Night Manager, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results and including the following:
- Possess a minimum of three years total experience in similar hotel operational role.
- In terms of frontline rooms management, I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer.
- I am a responsive, engaged and interactive leader, capable of buildi