Take your career to the next level with Amaris Consulting as a Helpdesk Support Analyst,
brBecome part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company.
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br✍️ WHAT WOULD YOU NEED?
brExperience with desktop and mobile operating systems (e.g., Windows, macOS, iOS, Android)
brKnowledge of desktop and mobile application software (e.g., Office 365, Outlook, Microsoft Teams)
brProficiency in English and Spanish (both verbal and written)
brStrong customer service orientation and communication skills
brAbility to manage technical tickets efficiently, ensuring resolution or proper escalation
brCommitment to maintaining up-to-date technical knowledge and best practices
brFamiliarity with IT support delivery models (phone, chat, email, deskside, self-service)
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br## ; WHAT WILL YOU DO? ## ;
brProvide first-line technical support to users across global locations
brDiagnose and resolve IT-related issues related to operating systems, applications, and devices
brLog, track, and manage incidents and service requests using the ticketing system
brEscalate complex issues to the appropriate teams following established procedures
brDeliver support through multiple channels: phone, chat, email, and in-person when required
brContribute to continuous improvement by documenting solutions and updating knowledge bases
brEnsure high customer satisfaction through timely and professional service delivery
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br## ; WHY US? ## ;
brJoin our dynamic team of talented individuals and experience a world of growth and opportunities. Here's what we offer:
brGrow rapidly with a tailored career path and regular salary evaluations — 70% of our senior leaders started at entry level
brEnhance your skills through our Tech Academy, Udemy for Business, language sessions, webinars, and technical workshops
brTake charge of your development with an annual personal training budget and company-paid certifications
brEnjoy flexibility with remote work options and adaptable policies
brBenefit from comprehensive social perks : transit and restaurant tickets, kindergarten support, and private health insurance
brWeCare program — dedicated support for employees in critical life situations
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brUnleash your full potential, both professionally and personally.
brAmaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.