Technical Account Manager, (EMEA ISV), ES - EMEA-ISV South
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help Independent Software Vendors customers to maximize the value and benefits of AWS Services?
As a Technical Account Manager (TAM) in AWS Enterprise Support ISV segment (AWS customer who sell s/w solutions (often SaaS) built using AWS services), you will have a direct impact in helping our customers gain the most value from cloud technology. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle.
The TAM is the customer´s trusted advisor and operational excellence expert for our Enterprise Support ISV customers. The close relationships developed with your customers across all levels of their business will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from cloud technologies. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. As a TAM, you’ll craft and execute strategies with senior customer stakeholders up to C-level to drive our customers’ adoption and use of AWS services. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges.
Key job responsibilities
1. Guide, consult, provide technical guidance and advocate for the customer within AWS
2. Ensure AWS environments remain operationally healthy and optimized in terms of cost, complexity, security, performance and resiliency
3. Develop trusting relationships with customers, understanding both their business needs and technical challenges
4. Drive technical discussions regarding incidents, architectural cost / benefit trade-offs, and risk management
5. Consult with stakeholders from developers to C-suite executives
6. Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
7. Proactively find opportunities for customers to gain additional value from AWS
8. Provide detailed reviews of service disruptions, monthly & quarterly metrics, and pre-launch planning
9. Solve problems as customers migrate workloads to the cloud
A day in the life
See what the team say about their roles:
* Video 1
* Video 2
* Video 3
See our customer testimonials:
* Customer Testimonials
About the team
Diverse Experiences: Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.
Why AWS? AWS is the world’s most comprehensive cloud platform, trusted by startups to Global 500 companies.
Work/Life Balance: We value work-life harmony and strive for flexibility.
Inclusive Team Culture: Our culture fosters inclusion through employee-led affinity groups and ongoing learning events.
Mentorship and Career Growth: We offer resources to help you develop professionally.
- Experience with operational parameters and troubleshooting for compute, storage, networking, CDN, databases, DevOps, big data, analytics, security, applications in distributed systems environments.
- Experience in technical engineering.
- Experience with AWS services or other cloud offerings.
- Experience as a technical lead in enterprise or customer-facing environments.
Amazon is an equal opportunities employer. We believe a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and data security is a priority. Please see our Privacy Notice for details.
Our inclusive culture empowers Amazonians to deliver the best results. If you need workplace accommodations, please visit our accommodations page for more info.
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