Experteer Overview
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As Senior Solution Architect at Roche, you will lead architectural vision for large-scale, multi-product CCaaS solutions, balancing product demands with enterprise standards and managing technical debt. You will drive AI-enabled innovations, evaluate new technologies, and provide technical oversight to product teams. You will mentor and evolve global Architecture Practices, ensuring world-class data models and integration pathways. This role sits in a mission-driven, global environment focused on transforming healthcare communications.
Compensaciones / Beneficios
• Design standards-based, future-ready solutions within complex product contexts
• steward the architectural roadmap and manage technical debt to keep the landscape agile
• drive AI transformative use cases in CCaaS and perform vendor assessments
• provide technical oversight to product teams and ensure alignment with enterprise standards
• collaborate with other architects and product teams on data models, ontologies, and integration pathways
• mentor colleagues and evolve the global Architecture Practices
• communicate complex concepts to stakeholders to drive value
Responsabilidades
• Proven track record as a Solution Architect in complex, multi-product environments
• CCaaS expertise with cloud-based telephony products (Genesys Cloud) and End-to-End xpzdshu voice topology understanding
• Cloud Foundation, Security & Compliance knowledge
• Strong interest in AI & Conversational Technologies
• Experience in creating Data Models, Taxonomies, and Integration patterns; managing ADRs
• Excellent English communication and stakeholder influence abilities
Requisitos principales
• A Purpose-Driven Culture
• Global Exposure
• Growth & Innovation
• Flexibility & Structure