As a Microsoft Office Apps Customer Engineer, you will work directly with customers to help them maximize employee productivity and collaboration through Microsoft 365 Apps for Enterprise, with a strong focus on Microsoft Teams and Office applications.
Key Responsibilities:
* Provide expert technical guidance and support for Microsoft 365 Apps, including Word, Excel, PowerPoint, Outlook, and Teams.
* Diagnose and resolve complex issues related to Office Apps, both remotely and on‑site when required.
* Support customers with deployment, configuration, administration, and troubleshooting of Microsoft 365 Apps for Enterprise.
* Deliver technical workshops, training sessions, and webinars to educate customers on best practices, new features, and adoption strategies.
* Collaborate with internal IT teams to ensure seamless integration of Office Apps within customer environments.
* Guide customers in modernizing legacy solutions and adopting cloud‑based approaches.
* Stay up to date with Microsoft 365 updates and proactively recommend improvements and optimizations.
Job Qualifications:
* Microsoft 365 Apps for Enterprise expertise, including deployment, administration, troubleshooting, and best practices across Office applications and Teams.
* Customer‑facing technical consulting experience, with strong communication skills to engage technical, non‑technical, and leadership stakeholders.
* Workplace productivity and collaboration solutions, including integration with SharePoint, OneDrive, and Office Online Server.
* Automation and extensibility capabilities, such as PowerShell, Office Scripts, and VBA/Macros to optimize and streamline user workflows.
* Problem‑solving and analytical skills, with the ability to independently diagnose issues and deliver high‑quality, customer‑focused solutions.
About you:
* You approach challenges with sharp intellect and a strong desire to learn.
* You collaborate seamlessly and foster open, effective communication.
* You embrace creativity and explore innovative solutions.
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