Job Description:
Playitas Resort is Europe's best Sport Resort, located on the Island of Fuerteventura, offering a sports paradise of tranquility and sunshine. Our main goal is to achieve maximum satisfaction for our customers and staff, living by the philosophy of Playitas, which is based on a healthy lifestyle and sportive commitments.
We are seeking an experienced and dynamic Operations Director (m/f/d) to oversee the daily operations of our sports resort. This role is essential for ensuring seamless coordination across all departments, driving operational excellence, and enhancing guest satisfaction. The Operations Director will be responsible for implementing strategic initiatives to optimize efficiency, control costs, and maintain high service standards, reporting directly to senior leadership.
Responsibilities:
* Oversee and coordinate all resort operations, including accommodation, food & beverage, sports, recreation, and guest services.
* Develop and implement operational strategies to enhance guest experience, optimize efficiency, and ensure seamless cross-departmental collaboration.
* Monitor resort performance metrics, identify areas for improvement, and drive initiatives to increase efficiency and profitability.
* Ensure compliance with all local regulations, licensing requirements, and company policies.
* Promote a guest-centric culture, ensuring high service standards across all departments.
* Analyze guest feedback, implement action plans, and continuously elevate service standards.
* Collaborate with F&B, sports, wellness, and hospitality teams to ensure smooth daily operations and high customer satisfaction.
* Develop and manage the operational budget, ensuring cost efficiency without compromising service quality.
* Control operational expenses, focusing on cost reduction, resource optimization, and revenue growth.
* Implement and monitor cost-control initiatives across departments, including procurement, inventory, and labor management.
* Establish clear performance KPIs for department heads and ensure accountability.
* Implement best practices and innovative solutions to improve workflows.
* Ensure proper maintenance of facilities, equipment, and infrastructure.
* Oversee health & safety compliance, adhering to industry and legal standards.
* Act as the key liaison between the resort and the corporate leadership team, aligning with company objectives.
* Work with marketing, sales, and finance teams to drive business growth and revenue.
* Build and maintain relationships with external partners, including vendors, suppliers, and local authorities.
Requirements:
* Proven experience as an Operations Director, Resort Manager, or similar leadership role in hospitality or leisure industry.
* Bachelor's or Master's degree in Hospitality Management, Business Administration, or related field (preferred).
* Excellent leadership skills to motivate and manage cross-functional teams.
* Knowledge of hospitality industry regulations, health & safety standards, and legal requirements.
* Fluent in English and Spanish; proficiency in additional languages such as German or Scandinavian languages is highly valued.
* Understanding of seasonal work, flexibility in schedule, and willingness to go the extra mile.
Note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Please check our Blog for more information.
Bank or payment details should not be provided when applying. All applications should be made via the 'Apply now' button.
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