Junior Digital Key Account Manager (E-commerce / D2C)
Murcia (Spain) / Hybrid
Ready to grow our digital footprint?
The E-commerce Department at Hero Spain is on a mission: to deliver a seamless online shopping experience and ensure our products are just a click away. From leading pure players like Amazon to our own D2C shop, we are accelerating our online growth.
We are looking for a Junior Digital KAM to take the reins of our D2C business. If you are passionate about digital commerce, eager to take ownership of an e-commerce project end-to-end, and ready to grow within a collaborative environment, this is your opportunity.
Your Core Mission
You will be the pilot of Hero's own D2C E-commerce business. You won't just manage a website; you will define and execute the commercial and activation strategy to hit our sales targets on the online store. You will have the autonomy to define the roadmap and ensure the successful delivery of the sales plan.
What you'll achieve
* Master the Shop: You will own the day-to-day management of the Shopify platform. This includes keeping the product catalogue (pricing, promos) flawless and executing CRO & UX actions to optimize conversion and user experience.
* Drive Traffic & Performance: Coordinate paid media campaigns with external agencies and track sales performance/KPIs. You will analyze data to forecast results and propose corrective actions when needed (Take Responsibility) and need to stay up to date with market trends, competitors, and emerging e-commerce technologies.
* Shape the Brand Story: Identify and manage Content Creators aligned with our brand. You will also coordinate photoshoots and develop in-house content to make our digital shelf shine (Create wow).
* Build Loyalty (CRM): Execute automation campaigns using Connectif. You will supervise the automation plan and analyze results to continuously improve our relationship with consumers. Also you will be managing and updating content within automated workflows and monitoring competitors and market actions to identify new automation and CRM opportunities.
* Analyze & Optimize: Extract, analyze and interpret data from all digital touchpoints and manager digital analytics tools (GA4 and Looker Studio) to prepare performance reports that support smart decision-making.
Who you are
We are looking for a digital native with a strong learning mindset and a proactive attitude.
* Educational Background: Bachelor's Degree in Marketing, Business Administration, Economics, or related fields. Postgraduate studies or specialized courses in Digital Marketing is required.
* Digital Skills: Proficiency in Office tools, Adobe Suite, and Canva. Interest in or knowledge of Shopify, Connectif, and Google Analytics 4 (GA4) is strongly preferred.
* Experience: Previous experience in Digital Marketing is valued. We are looking for someone with a digital mindset who understands the e-commerce landscape.
* Analytical: You have a data-driven approach and are comfortable extracting insights from reports.
* Communicator: You have excellent communication and written skills to manage relationships with agencies and creators.
* Language Skills: Fluent in Spanish and at least a B2 level in English.
Our Culture: How We Grow Together
We work with strong values that guide our actions every day:
* Create wow: We dare to do things differently, seek to always win with consumers and customers, and endeavor to be forever relevant and vital to our world. It's about Curiosity, Innovation and Consumer/Customer Focus.
* Everyone Hero: We work together in pursuit of our common mission and strategy, strengthening our local businesses by leveraging the power of the collective. It's about Purpose, Performance and Teamwork.
* Nourish others: We treat everyone with honesty, care and respect and provide our people, customers and consumers with what they need to thrive. It's about Honesty, Empowerment, Respect and Diversity.
* Take responsibility: We make good choices today to build a more sustainable business and environment fit for the needs of tomorrow. It's about Sustainability, Ownership, Heritage and Quality.
What We Offer
We invest in the talent that drives our digital future. We provide the tools for you to grow and the environment to perform.
Your Growth & Wellbeing:
* Continuous learning and development opportunities to stay ahead in your field.
* A collaborative and challenging multinational environment.
* Ongoing feedback and a culture that encourages open communication.
* Physiotherapist services to keep you feeling your best.
The Essentials:
* Hybrid work model and flexible schedule (with early finish on Fridays, also during summer months).
* Attractive Compensation & Benefits package.
* Strong values and a matrix organization where you can make a real difference.
* Great work environment and amazing people you'll be proud to work with.
Sound like you? Apply Now.
If you are ready to boost your career in E-commerce and join a winning team, please send your CV and relevant documents to:
samantha.crease@hero.es seleccion.rrhh@hero.es
Important: Only applications sent to the indicated emails or via LinkedIn will be considered. We do not accept applications through third parties or job scrapers.