Overview
IT Service Delivery Manager. Collaboration with cross-functional teams—including cloud engineers, architects, and project managers—to evaluate and fine-tune cloud infrastructures, ensuring alignment between IT strategy and business priorities. Spearheading cost efficiency and avoidance initiatives from concept through to implementation, operational handover, and closure. Driving innovation and streamlining global cloud infrastructure and services portfolio to enhance agility and performance. Collaborating extensively with cloud providers, internal stakeholders, senior executives, and IT professionals to ensure seamless delivery and alignment. Owning service performance metrics and customer satisfaction, maintaining service excellence across platforms. Taking charge of high-impact incidents, coordinating resolution efforts, and fostering clear post-incident communication among stakeholders. Navigating a matrixed organizational structure with resilience, demonstrating strong leadership, strategic communication, and solution-driven thinking.
Responsibilities
* Collaborate with cross-functional teams to evaluate and fine-tune cloud infrastructures and ensure alignment between IT strategy and business priorities.
* Spearhead cost efficiency and avoidance initiatives from concept through implementation, handover, and closure.
* Drive innovation and streamline the global cloud infrastructure and services portfolio to enhance agility and performance.
* Collaborate with cloud providers, internal stakeholders, senior executives, and IT professionals to ensure seamless delivery and alignment.
* Own service performance metrics and customer satisfaction; maintain service excellence across platforms.
* Manage and execute core support processes: incident resolution, change and problem management, service request fulfillment, SLA tracking, and reporting through dashboards and regular status updates.
* Deliver transparent and consistent performance reports to leadership, highlighting service outcomes and improvement areas.
* Take charge of high-impact incidents, coordinate resolution efforts, and provide clear post-incident communication among stakeholders.
* Navigate a matrixed organizational structure with resilience, demonstrating leadership, strategic communication, and solution-driven thinking.
Qualifications
* International company professional development.
* Bachelor’s degree or comparable qualification in Information Management, Computer Science, Business Administration, or related fields.
* 5-7 years of hands-on experience in cloud cost management, with a focus on identifying optimization opportunities across IT environments.
* Proven track record of 3-5 years in IT infrastructure service delivery, managing budgets, vendor contracts, and operational support.
* Certified FinOps practitioner with expertise in cloud financial operations and governance.
* ITIL certification demonstrating proficiency in IT service management best practices.
* Familiarity with Agile methodologies and tools such as JIRA for task coordination and sprint planning.
* Solid working knowledge of cloud technologies and platforms—particularly AWS and Microsoft Azure.
* Skill in building and maintaining vendor relationships to ensure efficient support delivery and feature development within budget constraints.
* Ability to work autonomously as well as in team-oriented environments.
* Detail-oriented mindset crucial for delivering high-quality, reliable results.
Benefits & Work Environment
Swiss-based innovative company in the global chemical manufacturing sector. Permanent contract with a long-term role. Hybrid work setup in Sant Joan Despí: two days onsite, three days remote. Access to top-tier hardware and cutting-edge technology. Robust budget for skills development and obtaining certifications. Comprehensive benefits package with clear policies regarding compensation, incentives, and recognition. Inclusive and collaborative work culture that values respect and growth.
Keywords: AWS, ITIL
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