Working at Freudenberg: We will wow your world!
Responsibilities:
1. Manage communication with international customers, addressing inquiries and providing timely, accurate information regarding orders and shipments
2. Monitor and track export orders from initiation to delivery
3. Ensure the accurate preparation and management of all required customs and export documentation
4. Collaborate closely with sales teams, logistics providers, and external partners to ensure timely shipments and fulfillment of export requirements
5. Maintain accurate records of export activities in accordance with company and legal standards
6. Support process improvements to enhance efficiency and ensure compliance with international trade laws and regulations
Qualifications:
7. High proficiency in English and French (spoken and written)
8. Solid understanding of export procedures, customs regulations, and Incoterms
9. Experience handling international shipping and documentation requirements
10. Hands-on experience in international transport and logistics, with a focus on coordinating with freight forwarders and customs brokers
11. Proficient in SAP (preferably Sales & Distribution (SD) module)
12. Advanced user of Microsoft Office tools (Excel, Word, Outlook)
13. Strong communication skills and ability to work cross-functionally
14. Proven customer service background with a team-oriented approach