Pb WHO WE ARE? /b /pp Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. /pp Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. /pp Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. /p p Are you ready to drive your career forward with a global leader in the automotive industry? At Konecta, we are proud to work alongside Nissan, one of the most respected automotive brands in the world. /pp As part of our dynamic, multicultural team, you#39;ll play a key role in delivering exceptional customer service to Nissan customers. /p pb Key Responsibilities: /b /pp Resolve complex customer complaints professionally via phone and email. /pp Investigate issues, working with dealer partners to ensure effective and proper solutions. /pp Maintain accurate CRM records and collaborate with internal teams and the front office department. /pp You#39;ll be required to provide first-class service, making sure that every single complaint is properly handled and helping to continue to exceed customers’ expectations. /p pb What We’re Looking For: /b /pp Experience in customer service or a similar role and possibly in the back office department is required. /pp Excellent verbal and written English skills, Native or Bilingual proficiency is required, there will be tests during the selection process to ensure your language skills. /pp Excellent communication, problem-solving, and empathy skills to be able to guarantee the satisfaction of every single Nissan customer. /pp Ability to remain professional in challenging situations, keeping a proactive and positive attitude. /pp Proficiency in CRM software and customer service tools, there will be tests during the selection process to ensure that you are able to manage different tools and platforms. /p pb What We Offer: /b /pp Permanent, Full-Time Contract + bonuses /pp Represent Nissan, a Global Automotive Brand - work directly with one of the world#39;s most iconic brands in the automotive industry. /pp Stunning Office Location - an exceptional workspace with breathtaking sea views. /pp Attractive benefits: Access to a portal with discounts on a wide range of experiences, as well as a discount on private health insurance. /pp Ongoing Training Development - we#39;re committed to your career growth, offering continuous training to help you advance and thrive in the automotive sector. /pp A Multicultural, Positive Work Environment - enjoy being part of an inclusive and diverse team with a strong, collaborative culture. /p