Omega CRM Consulting is seeking a Web Services Operational Project Manager to collaborate with a leading global pharmaceutical company.
Human Pharma Services (HPS) provides a centralized global model supporting internal marketing teams with end-to-end services—from creative content to digital operations—allowing them to focus on customer engagement. The HPS Web Factory partners with offshore Production Partners to build and manage websites using Boehringer Ingelheim’s Global Web Solution (GWS), a standardized Drupal-based platform ensuring consistency and efficiency across markets.
As an Operational Project Manager,
* Support the Web Factory Service Owner in driving initiatives to enhance and streamline web delivery processes.
* Collaborate with cross-functional stakeholders across regions to gather feedback, provide updates, solve challenges creatively, and promote continuous improvement.
* Monitor and optimize service quality and cost-effectiveness delivered by Production Partners.
* Ensure adherence to and improve Service Operations Tools (Jira and ServiceNow).
* Lead the implementation of a new help desk in collaboration with IT, Production Partners, and the platform vendor, ensuring SLA and satisfaction metrics are met.
* Plan and operationalize pilot programs for new services, including demand analysis and performance metrics.
* Support platform migration activities, including site grouping and inventory management.
* Produce reports on incidents and service requests for continuous improvement.
* Collaborate with the product team to define process requirements and support technical training creation for Production Partners.
Skills / Experience:
* Background in Project Management, Marketing, IT, or related fields.
* Minimum 5 years of experience in web projects and website production processes.
* Strong understanding of web infrastructure and lifecycle management.
* Experience with Drupal environments.
* Proficiency in Jira and ServiceNow.
* Motivated, detail-oriented, eager to learn, and collaborative.
* Analytical with a focus on governance, performance, and service quality.
* Fluent in English, capable of working in an international environment.
* Strong organizational skills, ability to work independently and remotely.
* Team-oriented mindset, interest in the pharmaceutical industry is a plus.
* Excellent communication and presentation skills.
What We Offer:
* Permanent contract with flexible schedule.
* Training & Certifications to enhance your skills.
* Home office options.
* Flexible benefits (public transport, meal tickets, etc.).
* Health insurance.
* Our commitment to social responsibility.
About Us:
Omega CRM, part of Merkle and the dentsu group, is a global digital leader in customer experience solutions, with over 23 years of experience, 580+ professionals, and a strong presence in the Salesforce ecosystem. We serve industries including Retail, Healthcare, Pharma, and more, delivering omnichannel customer experiences. Our core values are #Talent, #Flexibility, #Commitment, and #Innovation, and we believe in growth through people.
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