Omega CRM Consulting is seeking a Campaign Management Specialist to collaborate with a leading global pharmaceutical company.
Working hours:
10:
00 AM to 7:
00 PM
Service Overview:
The Campaign Management Specialist will work within the Campaign Automation team (HP Services Delivery Unit) to ensure the timely and high-quality delivery of digital marketing services worldwide. Responsibilities include maintaining visibility of market campaign and customer journey plans, connecting these with execution teams, and providing updates to stakeholders.
Key Duties & Responsibilities:
* Collaborate with market teams and the HP Services Delivery Unit to ensure campaigns adhere to global standards and customer plans.
* Keep Delivery Managers, Service Account Leads, and other teams informed with regular updates.
* Review campaign dashboards and generate insights, such as quarterly reports.
* Understand market needs and leverage other DU services when appropriate.
* Deeply understand customer campaign strategies across channels and stages.
* Serve as the main contact for customer needs, maintaining close relations with internal DU providers.
* Facilitate communication within the Campaign Automation team and with other DU teams for efficient consultancy.
* Ensure adherence to service processes and suggest improvements when necessary.
Requirements & Skills:
* Bachelor’s degree in Business Administration, Digital Marketing, Marketing Technology, or related technical studies with business acumen.
* Experience in project management, client management, or digital marketing consultancy.
* Proven ability to coordinate multiple projects and stakeholders.
* Ability to blend business and technical topics, interpret requirements, and develop solutions.
* Client management skills, including incident de-escalation.
* Experience in B2B marketing preferred.
* Familiarity with email, SMS channels, and Salesforce Marketing Cloud is a plus.
* Self-motivated, creative, detail-oriented, with excellent communication skills in English.
* Strong time and project management abilities.
What We Offer:
* Permanent contract.
* Flexible schedule and work-life balance.
* Training and certifications.
* Home office options.
About Omega CRM:
Omega CRM, part of Merkle and dentsu, is a global leader in customer experience management, specializing in data-driven solutions and AI, with over 23 years of experience and a diverse team of over 580 professionals.
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