At CHG-MERIDIAN, we are pioneers in financial solutions and equipment management across the IT, Industrial, and Healthcare sectors. Our leasing solutions empower businesses with advanced technology while promoting sustainability throughout.
The Team Leader - Operations manages and develops the International Business Operations team located in Barcelona, acting as the first point of contact for the team, the main decision-maker and escalation point for operational activities. The role focuses on delivering operational efficiency, maintaining customer satisfaction, and ensuring strong performance across the leasing life-cycle, including lease administration, invoicing, end-of-lease processes, and customer service management. The Team Leader Operations drives process improvements, standardization, and automation to build a scalable operations function while maintaining accurate performance reporting and fostering collaboration with regional teams and stakeholders.
Disciplinary leadership and development of the International Business Operations Team in Barcelona
Lead, coach, and develop team members through regular reviews and definition of training needs
Oversee Operations team performance, ensuring SLA and KPI targets are met
Manage workload allocation and oversee periodic operational reporting/ performance trends
Collaborate globally to standardize processes, improve efficiency and represent Operations International Business needs in internal projects/customer projects
Quality assurance and continuous improvement of team internal workflows and processes considering automation opportunities
Proven leadership experience in operations (leasing or IT asset management background and leadership of international teams is advantageous)
Strong knowledge of operations and international customer service processes / International Business
Advanced Excel and reporting skills; CRM/ticketing system experience
Excellent stakeholder management, assertiveness, and communication skills
Fluent business proficiency in Spanish and English