Chat Host (Remote – Rotative Shifts)
Location: Remote (based in Ceuta, Spain)
Industry: Online Gambling / iGaming
Languages: Spanish and English (MUST)
We’re looking for enthusiastic and reliable Chat Hosts to join our team and engage with players, ensuring they enjoy a safe, fun, and interactive iGaming environment.
Key Responsibilities
- Engage with players in real-time via live chat to create a friendly, welcoming, and enjoyable community atmosphere. - Moderate chat rooms to ensure compliance with community guidelines and responsible gaming policies. - Provide excellent customer support, answering player queries and escalating issues when necessary. - Encourage participation in games, promotions, and events through positive interaction and engagement. - Report player feedback, technical issues, or unusual activity to relevant teams. - Adapt to rotative shifts, including evenings, weekends, and holidays.
Requirements:
- Based in Ceuta, Spain (remote working set-up required). - Previous experience in customer service, community management, or hospitality is an advantage. - Excellent communication skills, both written and spoken. - Fluency in Spanish (English is a strong plus; other languages are an asset). - Confident, engaging personality with the ability to build rapport quickly. - Comfortable working in a regulated online gambling environment. - Adaptable to work on a rotating shift schedule.
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