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Customer operations trainee with french

San Sebastián de los Reyes
Mercedes-Benz Group Services Madrid
Publicada el 25 octubre
Descripción

MBGSM is characterized by being an agile and pioneering company. We are looking for new talent to join our Customer Operations department! Would you like to work in a leading company?
br
brHandling of customers and dealer calls (approximately 20 calls per day)
brCalls transfer to an automatic satisfaction survey (target defined min. Handling and follow up of customers and dealers via Microsoft Dynamics tool.
brQuery Management originated within the SC business (via email or telephone).
brAnalysis of customer accounts in SAP and ICON systems.
brOutgoing calls for customer/dealer clarification requests.
brService contract administration tasks such as: contract activation, adaptation, transfer, prolongation, termination or suspension.
brArchive of the contracts in a digital platform (SCAT).
brPrinting and sending out of welcome letters to customers.
brDuties on holidays when required and approved by the TL beforehand
br
brPaid year long internship to begin as soon as possible
br~ Flexible hybrid working model
br~ High quality and performance aspiration for oneself.
brPersuasiveness and determination, with negotiation skills and high energy level.
br
brBasic level and some experience in MS office tools, specially Excel.
brFrench or Italian needed.
br
brAgreement and training provided by the company or agreement with current university
br~30 working days of holidays

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