The Cainiao Transportation Network Coordinator is responsible to monitor and manage the transportation operations, in accordance with operational procedures, in alignment with Cainiao's Partners, ensuring service levels, providing timely resolution to issues and real-time decisions. Constantly working on improve processes and customer experience.
Responsibilities
* Maintain constant communication and build strong relations with Cainiao's Partners (Carriers, Suppliers and others) and other departments, in order to guarantee the running of operations, according to pre-established SLAs as well as solve bottlenecks in the transportation network;
* Be able to pull data from different databases to develop logistics operations KPI's using BI systems and tools;
* Monitor potential operational disruptions in management systems, such as TMS;
* Monitor volumes and align maintenance of network coverage stability, abnormal and handling of major emergencies;
* In alignment with other departments, ensure network capacity is in line with demand and volumes forecast;
* Manage and monitor, in a daily, weekly and monthly basis, several KPIs and quickly identify trends and business impacts, to make adjustments needed and solve issue proactively;
* Establish a routine for mapped actions plans and cause and effect solve problems;
* Be able to escalat… (rest of original 8th item)
Build mechanisms that can guarantee the quickest customers returns problems solutions.
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