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Location : Remote or Hybrid from Barcelona office
Reporting to : Technical Delivery Manager
Who We Are
Our French heart pulses through our international brand. With 100 years of heritage, we are future focused as we push ourselves and each other to connect every cook with personal stories and our rich legacy of food lovers to a lifestyle that inspires. Building beautiful products of the best quality that bring joy to people’s lives for generations. We want to ensure that the heart of every home beats from the kitchen. Through our values of PASSION, INTEGRITY, INNOVATION & EXCELLENCE, TEAMWORK we make Le Creuset a great place to work, celebrating our rich diversity.
Main Purpose of the Role
To deliver project changes and second / third line support for AX and D365 ERP and power platform solutions, liaising with the Group and Regional IT and business teams, as well as third party partners.
Key Responsibilities
* Develop and customise solutions in Dynamics 365 Finance & Operations
* Design, develop and implement standalone and integrated Power Apps
* Develop and maintain technical documentation
* Conduct code review
* Adhere to the project lifecycle, including quality assurance and testing of solutions and CAB approval before release
* Conduct analysis between ERP installation and new business requirements, creating functional specification documentation (standard, customised, ISV integrations)
* Work directly with business analysts, Functional experts and / or business partners at different levels to translate business requirements into effective solutions
* Facilitate testing and acceptance of new solutions
* Provide second / third line support to key users, identifying problems, issues or small changes and following an escalation process based on the LC Support Model
* Present relevant information to gain CAB approval
* Carry out software releases and deployments
Works With
* IT Team
* Group & Regional ERP Teams
* 3rd Party Partners
Knowledge Required
* 5+ years ERP support experience, mainly in AX or D365 F&O
* Proven experience and knowledge of Retail business processes
* Experience participating in the requirements gathering process for IT systems
* Experience with Microsoft’s Power Platforms Power Apps and Power Automate
Skills & Qualifications
* Bachelor’s Degree : Business or Technology related BA / BS
* Dynamics 365 F&O or AX (2012 R3) certifications
* Knowledge of software development and / or PM methodology (PMI, ITIL, Prince2, Agile)
* Clear and concise oral and written communication skills
* Understanding of aspects of business management and strategic evaluation
* Fluent English, additional languages would be an asset
* Communication (Oral Written & Listening) : Adapts his / her oral and written communications to audience and fosters clear and effective communication with others. Is able to build relationships and interact effectively across functions, seniority levels, personalities, and cultures with confidence. Actively listens. Displays accuracy and quality in his / her written work.
* Teamwork : Co-operates with others and is able, where appropriate, to complement the roles of others by taking on the role of a leader, peer or subordinate. He / she displays empathy and actively supports other team members when under pressure.
* Analytical Reasoning : Analyses, interprets and evaluates complex information arriving at logical deductions and conclusions.
* Adaptability : Maintains effectiveness in varying work environments where circumstances and priorities are changing.
Other Information
Willing to travel internationally
Occasional evening / weekend work to support release and deployment
Why Join Us
Our recipe is equal parts passion, hard work and fun with a culture as vibrant as our products. We constantly stretch ourselves and encourage our team mates to do the same. When you join Le Creuset, you become part of a dynamic team that focuses on innovation and collaboration. You are part of something bigger…from your first day to every moment thereafter, you’re going to love what you do as part of the Le Creuset family!
Seniority level
Seniority level
Associate
Employment type
Employment type
Full-time
Job function
Job function
Information Technology
Retail, Wholesale, and Manufacturing
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