People Support Hub Manager, Europe
Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we turn Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality by pushing the boundaries of engineering and technology, creating new business opportunities and a more sustainable future you can all be proud of.
What you will be doing
Strategic Leadership & Transformation
* Lead and manage a Europe-wide HR hub composed of experts across Europe, ensuring consistent, high‑quality service delivery across ~12,000 employees.
* Shape and implement HR strategies, policies, and standardized processes to meet current and future organizational needs.
* Act as a senior transformation leader, driving the development and scaling of HR Shared Services / GBS models.
* Provide direction for the design and improvement of the HR operating model, ensuring alignment with global standards while maintaining sensitivity to local requirements.
* Partner closely with Local HR, Talent Acquisition, HRBPs, and Centres of Excellence to build a seamless, efficient, and employee‑centric HR service experience.
* Represent the Europe PSH in HR leadership forums, contributing to regional priorities, change programmes, and organisational goals.
Operational Excellence and Continuous Improvement
* Oversee delivery of end‑to‑end HR services across the employee lifecycle, including onboarding, off‑boarding, master data, organisational structures, employment documentation, performance management, annual HR cycles, reporting, payroll support and Time & Attendance.
* Ensure exceptional employee and manager experience through effective guidance, issue resolution, and operational support across multiple countries.
* Monitor SLAs, KPIs and service analytics to drive high‑quality performance, proactively solving escalations and identifying structural improvements.
* Lead a strong continuous improvement agenda, using technology, automation and AI to streamline processes, increase productivity and remove operational friction.
* Ensure compliance with policies, legislation, data security and audit requirements, managing risks and implementing mitigation actions within all PSH operations.
Leadership & Team Management
* Lead and inspire a multicultural, virtual team of HR professionals across several European hubs, ensuring clarity in objectives, performance standards and development goals.
* Build capabilities within the team, creating a culture of learning, collaboration and innovation.
* Empower local hub teams to bring forward insights, country knowledge and improvement opportunities to elevate service delivery and employee support.
You will shine in this role, when you have
* Approximately 10+ years of HR experience, including 5+ years in senior leadership roles within HR Shared Services or Global Business Services environments.
* Demonstrated experience in building, expanding or transforming HR service centres.
* Deep knowledge of HR operations and end‑to‑end employee lifecycle processes.
* Proven success in leading virtual, multicultural teams across multiple European locations.
* Strong communication, change leadership and stakeholder management skills.
* Experience working with HR technologies such as SAP SuccessFactors (Employee Central), ServiceNow or Zendesk.
* A passion for improving processes, elevating employee experience and driving operational excellence.
* A solution‑oriented mindset with the ability to navigate ambiguity, propose alternatives and inspire continuous improvement.
* A collaborative approach that values transparency, frequent communication and partnerships across all HR functions.
Join Us
As a key member of the People Support Hub Leadership Team and the Europe HR Leadership community, the People Support Hub Manager, Europe plays a critical role in shaping the future of HR services, strengthening our hubs and delivering meaningful support to our people.
If you are a senior HR leader with a track record in HR transformation and Shared Services / GBS, passionate about building centralised, scalable and employee‑centric HR operations — this is your opportunity to make a lasting impact.
Contact and next steps
Submit your application through our careers portal. We will keep you updated on the process throughout.
Last application date: 12/12/2025
Diversity, Inclusion & Equal Employment Opportunities
At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job‑relevant merits and abilities.
Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.
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