Strada Assist Application Support
This role will be responsible for processing, analyzing, researching, validating, and supporting tasks related to the Strada Assist ticketing tool for the client’s employees, in accordance with the client’s service level agreements (SLAs). It also includes the support needed for the modules of Strada Access and Strada Core.
Key Responsibilities
* Technical Support: Provide in-house technical support for Strada Assist, Strada Access and Strada Core.
o Analyze, prioritize, and resolve faults to completion.
o Resolve tickets in accordance with SLAs and escalation procedures.
* Issue Resolution: Diagnose and resolve software application issues following established procedures and methodologies.
* Problem Analysis: Understand and analyze problems, proposing resolution paths.
* Documentation: Ensure accurate and up-to-date documentation is maintained.
* Continuous Learning: Stay informed about the latest technology trends beyond internal training.
Business-Related Skills
* Infrastructure Administration: Strong skills in integrating networking, systems, and monitoring solutions, along with general IT maintenance skills.
* Technical Support: Proven ability to support software and application technical problems.
* Desired Skills:
o Experience with Windows.
o Experience with SQL.
Personal Skills
* Communication: Excellent verbal and written communication skills in English.
* Quality and Deadlines: High accuracy in terms of quality and adherence to deadlines.
* Organization: Ability to organize work and prioritize tasks to meet deadlines with minimal supervision.
* Autonomy: Ability to work independently while maintaining a strong commitment to the team and customer.
* Analytical Skills: Strong analytical, problem-solving, and organizational skills.
* Proactivity: Be proactive, dynamic, and flexible.
There could also be more responsibilities related to the role.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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