Empresas: SLS Barcelona
What youll do We are looking for a Front Office Night Auditor to join the team at SLS Barcelona. Under the guidance of the Night Manager, you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring a high level of guest satisfaction. - Undertake a review of end-of-day takings against logged reports. - Conduct nightly audits, reporting, and balancing for all departments and hotel functions and meticulously reconciling accounts to ensure accuracy. - Ensure credit card system reconciles to daily transaction lists. - Manage overnight reservations and check-ins, providing efficient and friendly service. - Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems. - Greet and assist guests in a warm, courteous, and professional manner. - Handle cash and credit transactions, ensuring the accuracy of guest billing. - Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction. - Ensure all telephone calls are answered as quickly and efficiently as possible. - Report any issues to the correct department and check to ensure the work has been completed. - Ensure that the reception and public areas are clean, tidy and presentable at all times. What we are looking for... - Minimum of 2 years of Front Office experience, preferably in an upscale or lifestyle brand hotel. - Previous experience with pre-opening of a hotel is a big plus. - Someone who understands, celebrates and embraces the SLS brand values. - Ability to multitask and work in a fast-paced environment. - Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality. - Excellent verbal and written communication skills. Fluent in Spanish and English. - You make people feel good - your team, guests, and colleagues alike. You make a positive impact. - You learn quickly and adapt to SLSs unique culture. - You are humble and open to ideas. We leave our ego at the door and help get things done. - Youre up for doing things differently and trying (almost) everything once. - You want to be part of a team that works hard, supports each other and has fun along the way.
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