Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience leveraging technology in marketing and customer relationship management, with a focus on innovation. We are seeking a Salesforce Business Analyst.
Job Description
* Conduct requirements analysis.
* Design and implement functional solutions in projects.
* Provide effort estimations for projects.
* Coordinate with the Omega team and/or clients to achieve project objectives.
* Analyze and enhance application performance.
* Collaborate with technology providers as needed.
* Validate solutions against functional requirements.
* Ensure compliance with Omega's software quality standards.
* Generate functional documentation for projects.
* Share knowledge within Omega's community of practice.
Required Experience
* At least 4 years of experience with Salesforce administration, configuration, and consulting roles.
* Experience in business process analysis and redesign.
* Experience in designing and implementing Salesforce solutions supporting sales, customer service, and after-sales processes, with a focus on user adoption and continuous improvement.
* Experience with Salesforce Clouds such as Sales, Service, Marketing Cloud, and Community.
* Experience working with Agile methodologies.
* Fluent in English, both oral and written.
What We Offer
* Permanent contract.
* Flexible schedule to promote work-life balance.
* Certification programs with support to obtain official certifications from our partners.
* Home office support—work from anywhere.
* Flexible compensation options (public transport tickets, meal vouchers, etc.).
* Health insurance.
* Opportunities for professional growth and development.
About Us
Omega CRM, part of Merkle, is a global digital company specializing in accelerating business experiences through customer-centric solutions, technology, data, and AI. We are the largest Customer Experience Management agency in Spain, with over 23 years of experience, a diverse team of 580+ professionals from 24 nationalities, and over 2,500 certifications.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Our client satisfaction rating is 4.9/5, and we have received awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through our people, guided by our values: Talent, Flexibility, Commitment, and Innovation. We grow together.
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