Overview Join to apply for the SAP Service Delivery Manager role at Hitachi Energy .
To growing SAP CoE, we are looking for an SAP Service Delivery Manager to lead the end-to-end lifecycle of incidents, from detection and logging to resolution and closure, ensuring adherence to agreed SLA.
Responsibilities Act as the primary point of contact for incident communication and provide timely updates to affected users, management, and other stakeholders.
Monitor incident queues, escalate issues as necessary, and coordinate efforts across support teams to ensure swift resolution.
Triage, lead and facilitate major incidents ensuring timely resolution as per the agreed SLA.
Facilitate post-incident reviews to identify underlying causes and implement corrective actions to prevent future occurrences.
Continuously evaluate and improve incident management processes, tools and workflows.
Ensure incidents are resolved efficiently to restore normal service operations as quickly as possible.
Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your Background Education & experience: Bachelor's or Master's degree preferred. Minimum 8 years of experience managing SAP AMS portfolio. SAP Functional or ABAP experience is a must.
Area experience: Proven experience in Incident Management, IT service management (ITSM) or a related role. Good experience of SAP/ERP processes.
Soft skills: Excellent communication and interpersonal skills. Ability to work under pressure and handle multiple priorities.
Hard skills: Analytical mindset with problem solving skills.
Tools experience: Experience with incident management tools (e.g., ServiceNow, Power BI).
Language experience: Proficiency in both spoken & written English is required.
More About Us Hitachi Energy is a global technology leader advancing a sustainable energy future. We employ over 40,000 people in 90 countries and are committed to diversity and collaboration.
We Offer Contract: Contract of employment
Benefits: Competitive benefits supporting financial, physical, and mental wellbeing and development.
Growth: Training budget & platform, opportunities to change roles within the organization.
International experience: Possibility to gain experience in an international environment.
Industry leader: Opportunity to work for a leader in green energy solutions.
Recruitment Process Screening with recruiter
Meeting with manager
Offer
Location: Madrid, Community of Madrid, Spain
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