About Growave Growave is a retention platform that drives growth for Shopify stores by offering Loyalty & Rewards, Referrals, Wishlist, Reviews, and Instagram UGC features. We power thousands of Shopify stores worldwide, including Lego, Crocs, Dermalogica, Unilever, Sony, and Aldo — and we’re growing fast across Europe and North America.
The Role
As a Client Onboarding Specialis t, you’ll guide new Shopify brands through their first steps with Growave — from setup and integrations to launch.
You’ll ensure each client feels supported, confident, and ready to grow with our platform.
What You’ll Do
Manage the full onboarding journey — from sign-up to successful app setup and launch
Understand client goals and tailor onboarding plans to their needs and timelines
Ensure smooth implementation of Growave features and integrations
Troubleshoot and proactively guide clients through setup challenges
Collaborate with Sales, Product, and Customer Success teams to deliver a flawless experience
Create and refine onboarding materials, templates, and processes
Gather client feedback to improve product usability and the onboarding journey
Ensure a seamless handover to the Customer Success team post-launch
About You
1–3 years of experience in Onboarding, Implementation, or Customer Success
Hands-on experience working with Shopify and within SaaS or eCommerce industries is required
Experience with SaaS or other eCommerce platforms is a plus
Fluent in English, Spanish, and Portuguese — other European languages are a plus
Strong communication, organization, and problem-solving skills
Tech-savvy, proactive, and flexible — able to adapt quickly in a fast-paced environment
Detail-oriented and genuinely customer-focused
Comfortable working remotely and across time zones
Schedule
12:00–21:00 Spain time (CET/CEST depending on season)
Ready to help Shopify brands launch faster and grow stronger?
Apply now and become part of Growave’s mission to make customer loyalty effortless for merchants worldwide.