ASSOCIATE TECHNICAL SPECIALIST – AUTOMATION
About Abbott
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.
For our Abbott Diagnostics Division ADD we are looking for talented, well-motivated, Junior Professionals to join our team in Europe & EEMEAP as an ASSOCIATE TECHNICAL SPECIALIST – AUTOMATION to provide installations and service support to our projects in Europe & EEMEAP.
Purpose of the Job
The Associate Technical Specialist will install and provide service support for all Automation Projects across Europe & EEMEAP. Furthermore, the successful candidate will be providing advanced technical training/coaching to ADD internal roles and to the end user.
Major Responsibilities
Ensures that all activities are performed in compliance with quality system requirements.
Own Automation projects implementation across EMEA.
Lead onsite Automation installations in EMEA.
Provide service for designated products (Automation, Informatics).
Provide escalated service support - handling most challenging repairs and troubleshooting, escalated from level two and level one service interventions.
Keep track and ensure completion during implementation of TSB, and FA in EMEA.
Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations.
Prepare and participate in internal meetings, action plans and key Milestone activities monitoring.
Monitor instrument reliability and prepare service recovery plan for highly serviced I highly cost instruments.
Training – Perform technical coaching and conduct Automation training for TSS (Technical Service Specialist) and Abbott Ambassador.
Participate in Area Expert team for designated products.
Analyse existing solutions to provide improvement suggestions.
Education and Competencies Required
Bachelor's degree or equivalent experience required. Bachelors / Engineering degree in medical or electrical /Electronics / Biomedical Engineering/ Mechanical or medical technology is preferred.
Preferably 1 years of experience as Technical Service Specialist and or a proven track record in a similar position, supported by management and customer references.
Successful engagement with customers, specifically key stakeholders and lab staff.
Strong communication skills.
Fluent English speaking.
Ability to identify and drive resolution of issues.
Willing to Travel across Europe & EEMEAP for up to 85% of the time.
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