Omega CRM is a Merkle & Dentsu company, leader in the development of Customer Experience services, with over 20 years of experience in the use of technology applied to marketing and providing a unique customer relationship with a focus on innovation. They are looking for a Technical Lead.
MAIN TASKS :
* Provide support to the sales and functional teams in assigned accounts when technical knowledge of the solution is required, including solution design, estimation, and assumptions.
* Support the Project Manager / Delivery Manager in technical leadership on projects, bringing comprehensive technical knowledge of the platform and identifying the best solutions to meet functional demands.
* Detect and notify risks in the technical management of projects/client profitability.
* Ensure the smooth progress of projects in terms of scope, schedule, and costs, alerting and anticipating possible deviations to the Project Manager / Delivery Manager.
* Ensure the fulfillment of the project's technical objectives.
* Ensure compliance with the agreed software quality standards with Omega's Technical Management.
* Supervise effort estimations of the development and support team during testing phases.
* Collaborate with the PM / DM in project demos for clients.
* Ensure the final delivery of technical documentation for projects.
* Participate in the development and training of the technical team, advising on improving their skills.
* Identify potential technical Up & Cross Selling opportunities.
* Identify possible methodological improvements for the technical team.
* Contribute to Omega's community of practice by providing thought leadership, training, and mentoring to develop technical capabilities.
REQUIRED EXPERIENCE :
* At least 3 years participating in the full lifecycle of Salesforce.com implementations.
* Experience in Salesforce.com projects as a developer.
* Experience with modules such as Sales Cloud, Service Cloud, and Marketing Cloud.
* Experience working with agile methodologies.
* High proficiency in English.
WHAT WE OFFER
* Permanent contract.
* Flexible schedule to balance professional and personal life.
* Certification plan to improve skills and obtain official certificates from main partners.
* Home office support.
* Flexible remuneration options (public transport tickets, meal vouchers, etc.).
* Health insurance.
* Omega in action: commitment to a better society.
* Opportunities for professional growth and development.
About us
Omega CRM, a Merkle company, is a global digital company specializing in accelerating the Business Experience (BX) of clients through customer-centric solutions, technology, data, and AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain. As part of the dentsu group, we offer end-to-end solutions integrating media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognized leader in the Salesforce ecosystem in Spain.
We operate across industries including retail, healthcare, pharma, real estate, education, and non-profit, delivering omnichannel experiences in customer service, eCommerce, marketing, and analytics.
Client satisfaction is at our core (rating: 4.9/5), and we have received awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people, guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.
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