At ABB we help industries outrun - leaner and cleaner. Here progress is an expectation - for you, your team, and the world. As a integral market leader we’ll give you what you need to make it happen. It won’t always be easy; growth takes grit. But at ABB you’ll never run alone. Run what runs the world.
Reports to: Service Manager
Your role and responsibilities
In this role you will have the opportunity to ensure the Service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers. Each day you will execute technical support, act as a specialist, and solve problems in your own area of expertise. You will also showcase your expertise by communicating both with the customer and ABB sales teams proactively to ensure customer needs are understood and business opportunities utilized for service growth.
The work model for the role is: hybrid
This role is contributing to the Process Automation, Measurement and Analytics division in Spain. Main stakeholders are Service Technicians, Manufacturing Plant, and Sales Team.
Accountability
- Providing technical support and solving problems in your own expertise area via remote or on-site service in any Service category
- Determining effective Service applications, equipment and methods to develop market or manufacture new Service offerings to respond to customer requirements cost‑effectively
- Providing technical consulting on Service solutions to management and customers
- Identifying new sales opportunities proactively, communicating both with the customer and ABB sales teams to ensure customer needs are understood and business opportunities utilized for service growth
- Project Management tasks in relation to manufacturing plants and clients
You will join a dynamic and high‑performing team where you can thrive.
Qualifications for the role
- Technical education required; degree in Engineering or Chemical background preferred
- Involvement in Measurement, Analytics, and Instrumentation
- 3‑5 years of experience in related fields
- High level of English and Spanish
- Strong analytical skills for problem‑solving and good communication and negotiation skills
- Availability to travel and a valid driver’s license
Key Skills
- DHCP
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Troubleshooting
- Java
- VPN
- SharePoint
- Hardware
- DNS
- Technical Support
- Software Applications
Employment Type: Full‑Time
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