We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choosefrom.
About the Role:
We are seeking a dynamic and highly organised professional to join our Chief Customer Office Manager and Strategic Project Lead (f/m/d). In this role, you will oversee the day-to-day business operations, drive effective collaboration across teams, and lead strategic programme management initiatives in the Customer Success Organisation of SAP BTM. You will play a key role in the implementation and continuous improvement of our operating model, ensuring that our ways of working are both efficient and customer-centric. If you are passionate about building structure, enabling cross-functional success, and making a real impact, we would love to hear from you
Position Details
* Contract: Fixed-term 6 months (with the possibility of extension)
* Working hours: 40 hours per week
* Team: Chief Customer Officer’s Office
* Location: Spai
WHAT IS WAITING FOR YOU?
* Regional Project Management: Take ownership of and lead key strategic internal and external customer-facing projects, ensuring project timelines are met and results align with the leadership objectives. Coordinate cross-functional efforts and monitor progress.
* Pipeline/KPI Follow-Up:Support the follow-up of KPI and pipeline metrics with Market Unit management ensuring alignment and progress towards team goals. Collaborate with internal teams to track and address potential roadblocks.
* Data Analysis:Help gather, analyze, and interpret data from customer success platforms and systems to identify trends, patterns, and insights to support decision-making.
* Collaboration coordination:Work closely with Customer Success Managers (CSMs) and cross-functional leaders to ensure ongoing collaboration, adherence to committed outcomes and support in execution (Onboarding team, Enablement team, Operations team)
* Strategic Presentation Preparation:Assist in preparing presentations for internal stakeholders, including key strategic updates and recommendations for customer success initiatives.
* Customer Success Reporting: Assist in the creation and maintenance of customer success reports and performance metrics to track customer success metrics
* Documentation & Process Improvement:Help create and maintain documentation of customer success best practices and contribute ideas for process improvement
Benefits
* An international team and the opportunity to actively shape the company’s success and celebrate achievements together
* Exposure, participation and collaboration with EMEA leadership team
* Play a pivotal role in implementing a new GTM strategy and operating model
* We are committed to an open and tolerant working environment – come as you are, we welcome everyone!
* Possibility of working from home by arrangement
* Personal development opportunities through our Development Cycle
WHAT ARE WE LOOKING FOR?
* A minimum of 3 years solid experience in project management, or related roles
* Proven ability to engage, and communicate to senior internal stakeholders
* Ability and experience to structure and prioritise your work and the work of others
* Data driven approach and experience in data analysis and delivering presentations
* Analytical thinking, structured approach to planning and execution
* Exceptional problem-solving capabilities with the ability to come up with innovative solutions
* Proven resilience in managing steering projects of high complexity
* Proactivity, autonomy in executing, collaboration, accountability
* 1-2 years of experience with Business process management Software, such as Signavio preferred
* General knowledge of SAAS, experience with cloud software solutions and delivery model
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.At SAP,you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 426454 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.
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