We’re hiring a Process Manager with Lean Six Sigma expertise to enhance workflows, boost efficiency, and drive success! If you’re a problem-solver with a passion for optimizing operations, join us to make a real impact.Job Summary- HMO on Day 1- Receive promising perks and rewards- Experience travel opportunities- Get recognized for what you do- Achieve work-life balance- Improve exponentially with enhanced learningResponsibilities- Lead and manage organization-wide projects to enhance operational efficiency by streamlining processes, leveraging automation, and eliminating inefficiencies using Lean Six Sigma methodologies. Collaborate with stakeholders to simplify workflows.- Conduct Lean Six Sigma training sessions, including Champion, Yellow Belt, and Green Belt programs, while mentoring and coaching employees on effective use and application of continuous improvement tools.- Plan and execute continuous improvement projects aligned with strategic priorities, ensuring recommendations are backed by strong business rationale.- Act as a change agent, promoting Lean Six Sigma methodologies, fostering a culture of continuous improvement, and supporting program deployment across the business.- Lead root cause analysis to identify key areas for improvement and communicate progress through Business Excellence forums and other relevant channels.- Oversee multiple cross-functional programs and projects, ensuring success through collaboration with functional managers.- Manage initiatives related to cultural transformation, regional planning, process improvement, change management, and quality enhancement by defining scope, setting objectives, and tracking progress.- Continuously monitor program performance, analyze deviations from plans, and work closely with local stakeholders and decision-makers to drive success.- Manage and lead the business consultancy team – review / draft proposals, engage with client and coordinate with stakeholders to meet and exceed client’s expectations on every project.- Execute process review and reengineering for internal and external clients based on their requirements.- Prepare, manage, and maintain company and client SOPs based on client needs and compliance purposes.Requirements- Five years of experience in contact center management, with at least one year applying Lean Sigma, Six Sigma, or Project Management tools and methodologies, or equivalent experience.- Deep knowledge of call center operations and the ability to thrive in a fast-paced, ever-changing environment.- Bachelor’s degree in a business-related field or equivalent professional experience.- Lean Sigma or Six Sigma Green Belt Certification is required.- Oversees project tasks, monitors progress, and resolves any challenges that arise.- Communicates project updates and reports to all stakeholders in a timely manner.- Identifies and mitigates risks to ensure project success.- Ensures the quality of project outcomes meets expectations.- Manages project scope to ensure deliverables align with agreed-upon objectives unless formally adjusted.- Defines and tracks key metrics to measure project progress and success.- Maintains the work plan, ensuring tasks are completed on time and within budget.- Amenable to report onsite in either Ortigas, Pasig City / Cubao, Quezon City.#J-18808-Ljbffr