PSGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over strong2,500 laboratories and business facilities /strong across 115 countries, supported by a team of strong99,500 dedicated professionals /strongwith over 145 years of service excellence. /ppbr/ppstrongJob Description /strong /ppAs a strongSalesforce Business Analyst /strong, you will be part of our Customer Experience Program IT team, focusing on strongdeploying and integrating our sales and marketing applications within the SGS IT ecosystem. /strong You will collaborate with business units, bridge IT and business stakeholders, and contribute to the digital transformation of our customer engagement processes. /ppbr/ppSGS operates in a dynamic and global environment and strongthis role involves interaction with stakeholders across various countries on high-visibility projects within Salesforce /strong ecosystem including: Sales, Customer Service and potentially revenue and marketing clouds as well as some others applications part of our landscape. All our projects led strongfrom our digital hub in Madrid. /strong /ppbr/ppstrong1. Stakeholder Engagement /strong /pulliBuild and maintain trust with key business stakeholders. Lead workshops to capture, clarify, and document business requirements. /li /ulpstrong2. Requirements Management /strong /pulliWork with Business Product Owners to prioritize requirements and assess business value. Conduct impact analysis, document functional designs, and create process flows, user stories, and acceptance criteria. Support solution validation and guide super users during UAT. /li /ulpstrong3. Data-Driven Analysis Reporting /strong /pulliDesign dashboards and KPIs to enable informed, strategic decision-making. /li /ulpstrong4. Change Management Deployment /strong /pulliSupport creation of training materials and sessions. Coordinate deployment plans to ensure smooth transitions and integration. /li /ulpstrong5. Hands-On Salesforce Administration and Integration /strong /pulliApply Salesforce administration skills to PoCs and configure integrations with third-party apps (e.g., On24, LINQ, Ellisphere, Captello, Pandadoc).. /li /ulpstrong6. Collaboration with IT and Vendors /strong /pulliWork with IT teams and external vendors to ensure aligned, high-quality service delivery. Support incident management with the application maintenance team. /li /ulpbr/ppstrongQualifications /strong /pulliBachelor’s degree in Computer Science or a related field. /lilistrongSolid experience in business analysis /strong within a high-technology or software development environment, including system administration and configuration strongof Salesforce (Sales, Service, and Experience Clouds). /strong /liliSalesforce Certifications are a plus. /liliPrevious strongexperiences working in a global and/or multinational company /strong /liliProficiency in strongAgile methodologies /strong (SCRUM, SAFE, Kanban) strongand Application Lifecycle Management. /strong /liliCompetence in business analysis techniques, such as process modelling, requirements analysis, user requirement specification and user story creation. /lilistrongStrong English /strong communication skills (additional languages are advantageous). /li /ulpbr/ppstrongAdditional Information /strong /ppstrongWhy SGS? /strong /pulliBe part of a globally recognised leader in the Testing, Inspection, and Certification (TIC) industry. /liliFlexible schedule and stronghybrid work model (50% remote). /strong /liliContinuous learning through SGS University and Campus. /li /ulpbr/ppstrongApply Now /strong: /ppAt SGS, we are committed to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfill your potential. Apply now to join our motivated and dynamic team! /p