As an Account Specialist, you will be responsible for fostering close relationships with customers by actively providing business suggestions and recommendations that help them make their business more profitable. You will provide customers with information related to Desigual’s products, services, promotions, sales guides (VM, KPIs, Sell-outs tools), marketing actions, and any other information needed to enable effective selling of the company's products through various sales channels, aiming to increase sales and profitability for both the client’s businesses and Desigual.
Master data: Ensure customer master data is accurate and properly maintained by setting up new accounts, updating commercial & financial information, and cancelling existing ones if needed.
What we offer you?
* 4-day work-week: We work 34 hours within a 4-day workweek to enhance creativity and work-life balance. Additionally, we offer flexible start and finish times.
* Offices overlooking the sea: Located in Barceloneta facing the Mediterranean Sea. The views inspire us, and the environment promotes a healthy lifestyle through sports, biking, walking, or outdoor dining.
* Salary flexibility: You can allocate your salary to services such as health insurance, transportation, childcare, and meals. Enjoy coffee, teas, and fresh fruit daily.
* Employee discount: 50% off on Desigual collections.
What are we looking for?
* Bachelor's degree in Business, Marketing, or a related field (Master's degree is a plus).
* Proven experience in account management or similar roles, preferably in fashion or retail.
* Strong relationship-building and communication skills.
* Analytical mindset with data interpretation skills.
* SAP knowledge.
* Excellent verbal and written skills in Italian.
* Effective problem-solving and proactive approach.
Main responsibilities
* Account Management: Manage orders and returns, process and follow-up on customer orders, handle discrepancies, and ensure timely delivery. Prepare and follow-up on invoices.
* Collections: Ensure timely invoice payments, follow up on overdue accounts, claim overdue amounts, and obtain guarantees or prepayments before shipments.
* Deliveries: Ensure on-time deliveries and payment fulfillment, issue proformas, and manage past dues.
* Promotions and Marketing: Coordinate marketing campaigns for key accounts, ensuring brand messaging is communicated effectively.
* Inventory Management: Monitor stock levels, collaborate with logistics to ensure product availability.
* Data Analysis: Maintain accurate account information, reconcile invoices and payments, and send account statements.
* Problem Solving: Resolve disputes related to commercial, financial, or logistic processes, aiming to minimize defaults and maximize overdue collections.
#J-18808-Ljbffr