Service Delivery Manager - (Job Number : 00054596831) Pay : Competitive Location : Madrid Ii / Madrid Employment type : Full-Time Job Description Req : 2053957 What makes Cognizant a unique place to work? The combination of rapid growth and an innovative national and international environment creates many opportunities for people like YOU — ambitious individuals who want to make a difference. Our delivery model, infused with a culture of high customer and employee satisfaction, fosters positive relationships and successful business outcomes. Join us as a change-maker : Position : Service Delivery Manager Location : Spain / MADRID The Opportunity Are you a service manager who pushes yourself to the limit? Why choose us? High-quality projects : Participate in demanding projects focused on digitalization or starting new initiatives from scratch. Remote position within Spain : Work from anywhere in Spain with flexibility. Learning opportunities : Access training platforms to develop your skills or learn new technologies. Teamwork : Collaborate with talented teammates who support you. International team : Improve your English communication skills by working with global teams. Career growth : Progress vertically and horizontally into new responsibilities and technologies. Additional benefits include : Restaurant tickets for every working day Permanent contract for growth Flexible benefits for Gympass and nursery tickets Referral program with rewards Competitive salary and bonuses What will make you successful in this position? Set up the AMS AD services structure at Iris Define the Service Catalog for Service Requests Ensure service delivery according to contractual SLAs Organize and facilitate Service Review Meetings Coordinate volume forecasting and charging agreements Manage and measure SLAs, implement improvements Plan and deliver the full application development cycle Handle a CORE-FLEX team Key Responsibilities Excellent communication and negotiation skills Team player with proactive attitude Proven experience in service improvement programs Knowledge of ITSM processes (Incident, Problem, Change, Configuration) IT risk management and project management skills Structured planning and analytical skills Experience with Agile methodologies Fluent Spanish and good English communication skills Proficiency in MS PowerPoint and Excel Experience with ServiceNow and ITIL processes Apply if you want to thrive in a healthy, trendy environment. About Cognizant Cognizant is a leading global professional services company transforming clients' business, operating, and technology models for the digital era. Headquartered in the U.S., listed on NASDAQ, and ranked 205 on the Fortune 500, we value diversity and are an equal opportunity employer. Additional Information We provide reasonable accommodations for applicants with disabilities. For assistance, contact or 407-000-0000. All new hires must complete Form I-9 and provide proof of eligibility. We use an Automated Employment Decision Tool to score skills and responses, with details available at NYC applicants can request alternative processes or accommodations. J-18808-Ljbffr J-18808-Ljbffr