Graduate E-commerce IT Support (based in Tordera Massimo Dutti HQ – Barcelona, Spain)
Hey Massimo Dutti
In e-commerce, behind every seamless experience, there is a constant process of monitoring, solving, improving and coordinating.
At Massimo Dutti, we understand digital operations as a continuous flow: identifying incidents, analyzing their root cause, coordinating solutions and optimizing processes to ensure stability and quality across all platforms.
We are looking for a Graduate E-commerce Operations & Support Specialist who wants to be part of this process.
Someone with a strong technical and analytical mindset, who enjoys understanding how systems work, solving complex issues and collaborating with different teams to ensure the smooth operation of our e-commerce platforms.
Caring for operational excellence, system reliability and continuous improvement is part of the way we work. Each solution is built through collaboration between technology and business teams, with a constant focus on quality, efficiency and scalability.
If you are motivated by problem-solving, process optimization and working in a dynamic digital environment, this challenge could be for you.
Main Responsibilities
Manage incidents and service requests: register, prioritize, follow up and resolve (or escalate) operational issues ensuring clear communication and proper response times.
Analyze incidents both functionally and technically, identifying root causes and coordinating solutions with involved teams.
Act as a central point of support between business and technical teams, ensuring alignment and proper prioritization.
Maintain and improve operational documentation, contributing to knowledge bases and AI-driven support tools.
Drive continuous improvement by identifying opportunities to optimize processes, automation and service quality.
Monitor, track and provide visibility on KPIs related to incident management and platform performance.
What are we looking for?
We are looking for a recent graduate or someone who has graduated within the last two years.
Strong analytical and problem-solving skills with attention to detail.
Ability to work collaboratively with multidisciplinary teams (business and tech).
High level of organization, proactivity and autonomy.
Excellent communication skills to interact with both technical and non-technical stakeholders.
Adaptability to dynamic and fast-changing environments.
Degree in Computer Science, Engineering or related fields.
Experience or knowledge in e-commerce or retail environments is a plus.
Basic understanding of web development, APIs or backend systems is valued.
Experience with ticketing tools (e.g. JIRA) is a plus.
Knowledge of automation or AI-driven tools is a plus.
English is a plus.
Benefits
We believe in internal talent and real opportunities for professional growth.
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