We are looking for a Bilingual Portuguese -Spanish Customer Service & Technical Support Advisor for one of the world's leading players in small domestic appliances associated with the world of coffee, the kitchen, air conditioning, and home care.
Purpose of the role
We would like to have experts to become ambassadors of our brands in the coffee and culinary world according to our Client reputation and status.
We would like our experts to provide 360 º support to all our brands in presales and aftersales scenarios, (including physical stores and e commerce), basic technical support for troubleshooting and backoffice tasks.
Requirements
1. Spoken and written communication in Portuguese and Spanish
2. Advanced level of English desirable
3. Listening and understanding capacity
4. Empathy (Understanding others)
5. Customer focus
6. Problem solving and Technical learning
7. Integrity and trust
8. Conflict management
Desirable experience
9. Digital (User level)/ e-commerce user.
10. Cross-Selling Up-Selling.
11. Social Media User
12. A plus if they have previous experiences in services in store attending consumer´s on these product categories
Desirable Skills
13. Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
14. Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
15. Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
16. Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
17. Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
18. Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
19. Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
20. Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification
Benefits
21. Part-time 35h/week, rotating shifts from Monday to Saturday.
22. Permanent contract.
23. Salary: 15.280,53€ gross/year.
24. Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project).
25. Individual career plans with the potential to grow within the company, our team is continuously expanding and new opportunities are open often.
26. Excellent work environment and team building activities in a dynamic and international environment.
Diversity, Equity & Inclusion
TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.