Company Description
SO/ Sotogrande es un homenaje a la moda y el diseño, la gastronomía, el bienestar y el golf en la costa andaluza. Rodeado de verdes colinas y valles con vistas al Mediterráneo, SO/ Sotogrande Spa & Golf Resort se encuentra en un enclave único. El resort ha recuperado el espíritu acogedor y la esencia del antiguo Cortijo de Santa María de la Higuera, convirtiéndolo en un lugar idílico donde familias y amigos celebran la vida, disfrutan de la serenidad y de un estilo de vida saludable y contemporáneo juntos.
Es el destino preferido en la Costa del Sol para los amantes del golf, ya que goza de una ubicación privilegiada rodeado de los 7 mejores campos de golf de Europa. Cuenta con 152 habitaciones y 36 suites e instalaciones excepcionales entre las que se puede disfrutar de: 3 piscinas al aire libre, jardines privados, Kid's Club, 3.500 m2 de spa y fitness y luminosas salas de eventos con vistas. Su oferta gastronómica se compone de 5 restaurantes y bares, donde se puede disfrutar de los sabores tradicionales de Andalucía, propuestas con una visión renovada y cócteles de autor.
Job Description
• Demonstrate leadership in the field of hospitality and ensure consistent, high-quality service at all stages of hotel sales;
• Ensure that the products and services offered to guests meet or exceed their expectations;
• Provide loyal and attentive service to clients to develop long-term relationships and achieve business growth;
• Participate in annual business planning, forecasting, meetings with stakeholders, system trainings, report analysis, and profit and loss management;
• Hold meetings with clients to identify their needs and provide recommendations on products and services aligned with their goals;
• Discuss strategies and prepare action plans aimed at increasing sales and enhancing customer satisfaction;
• Monitor competitors' activities to identify new business opportunities and areas for improvement in existing operations;
• Develop and implement sales strategies focused on new products, services, and markets;
• Organize promotional events to increase sales potential and generate interest in products;
• Provide and implement suggestions to improve existing systems and internal procedures;
• Actively participate in budget analysis, preparation of annual budget plans, and expense planning;
• Lead the preparation, updating, and communication of departmental guidelines and procedure documents to staff;
• Update quarterly action plans and financial objectives to achieve established sales targets;
• Ensure timely and accurate sharing of information regarding events and group reservations with relevant departments;
• Define and implement effective strategies to achieve annual sales goals;
• Build and develop mutually beneficial partnerships with local and governmental suppliers to optimize revenues.
Qualifications
- • Higher education (a degree in Tourism and Hotel Management is preferred);
• Relevant experience in a similar position;
• Proficiency in Opera PMS Software, Opera Sales & Catering / Opera Sales Force Automation, Property Manager, and Microsoft Windows programs;
• Ability to stay calm, composed, and attentive to guests' needs at all times;
• Adherence to professional telephone etiquette standards;
• Fluent in Spanish and English,
• Ability to work independently and effectively as part of a team in a fast-paced environment;
• Dynamic personality with a strong willingness to learn;
• Strong sales and presentation skills;
• Ability to manage multiple tasks simultaneously;
• Management experience is considered an advantage;
• Strong analytical, organizational, and creative thinking skills.
Additional Information
- Atractivo plan de incentivos.
- Importantes descuentos en servicios hoteleros.
- Descuentos en hoteles del grupo Accor y empresas colaboradoras.