Overview
A transportation representative acts as the primary interface between Amazon, seller and our delivery partners. Associates are expected to identify concerns and work on troubleshooting delivery partner/seller issues and provide process improvement suggestions.
Responsibilities
* Effectively communicate in a clear and professional manner at all times.
* Provides/ expedites prompt and efficient service to Amazon sellers/ delivery partners.
* Effectively manage sensitive cases by reporting up the escalation matrix.
* Demonstrate excellent time-management skills.
* Maintains or exceeds targeted performance metrics.
* Actively seek solutions through logical reasoning and identify trends to suggest process improvements.
Basic Qualifications
* Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service and experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP)
Preferred Qualifications
* Bachelor's degree in mathematics, engineering, statistics, computer science, business administration or a related field, or experience working for Amazon or any Amazon subsidiary or affiliate
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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