Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you — Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you — JOB PROFILE: Store Manager REPORTS TO: District Manager MAIN JOB OBJECTIVE The General Manager (GM)/Store Manager is responsible for the overall management of the store, management team, team, merchandise and customer service. This role is also responsible for recruiting, developing and training a staff of elevated managers and sales professionals to achieve stretch sales objectives, delivering excellent customer service and maintaining exceptionally high operational and merchandise standards. The GM/Store Manager will train and develop the Management and wider team to be fully accountable for the smooth operation and achievement of results within the store. The GM/Store Manager will be a true brand ambassador and support the District and Region where necessary. RESPONSIBILITIES SALES GENERATION Meet and exceed sales goals/plans Analyse available sales reports and data to determine the needs of the business and set the overall business strategy for the store Set individual performance goals for management teams, categories and sales associates, ensuring goals reflect store business goals Continuously motivate and drive team to meet assigned sales and productivity goals Support the development of associates' sales techniques, ensuring utilisation of elevated levels of sales and service to maximize sales by partnering with the management team planning /executing strategy Demonstrate an in-depth knowledge of the merchandise; ensure selling team arefluent in all aspects of product knowledge Demonstrate sales leadership for team by playing an active role on the selling floor Collaborate with Line Manager and Marketing to identify marketing opportunities to support sales Partner with Stakeholders to drive performance Collaborate with the Management team and Marketing to identify marketing opportunities to support sales CUSTOMER SERVICE Ensure all members of team provide the highest level of customer service Ensure team maintains constant client communication through utilizing their client books Manage client database and utilise information to increase sales and client contact Resolve all client problems and complaints quickly and effectively Train management on how to handle various customer service issues Manage all special events inclusive of collection previews, client events, sale events and center events, etc. Empower associates to make decisions in the customer's best interest that also support the Company's philosophy OPERATIONS Ensure facility maintenance Ensure cash control procedures are properly followed including: