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Supplier Integration Configuration Manager, islas baleares
col-narrow-leftClient:
HBX GroupLocation:
Job Category:
Other-EU work permit required:
Yescol-narrow-rightJob Reference:
423792748031429836832460Job Views:
1Posted:
23.07.2025Expiry Date:
06.09.2025col-wideJob Description:
For this role, the candidate will manage the SIC Team. Monitor & report on the performance of SIC agents' tasks according to company standards and targets;
ensure processes are properly followed for exceptional customer service. Provide escalation support to resolve any SI Configuration issues efficiently. - Define and track the SIC roadmap based on stakeholder needs and business targets. - Lead and be a key stakeholder for SI product acceleration and optimization. - Act as a strategic partner to third-party commercial teams and Technical account managers. - Provide visibility to stakeholders on demand & capacity and results achieved.This role supports the strategic expansion of TPS partnerships and aims to maximize the current SI portfolio with over 700k hotels-suppliers configured.Hiring RequirementsPortfolio analysis and optimization;
gathering, reviewing, and analyzing data requirements to optimize connectivity - 30%Strong understanding of organizational systems, identifying future needs, and solutions. High knowledge of each connectivity's specifications and limitations to prioritize improvements - 20%Oversee, supervise processes, coordinate performance, ensure service quality, manage daily workflow, and ongoing training of SIC agents - 30%Support the Head of QC&SIC with strategic implementations and propose ideas for continuous service improvements - 20%
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