At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. Growth takes grit, but at ABB, you'll never run alone. Run what runs the world.
This position reports to:
Service Manager
Your Role and Responsibilities
In this role, you will execute onsite service work including commissioning, diagnostics, repairs, preventive maintenance, upgrades, retrofits, and remote technical support, following work instructions and ABB processes, standards, and safety guidelines.
You will deliver excellent customer service by meeting customer needs and maintaining good relationships. You will work with others to identify new business service opportunities and help convince clients to take the complete service portfolio.
You will cooperate closely with customers and other ABB teams, acting as the technical point of contact while delivering quality and satisfying customer service.
* Perform onsite service tasks such as commissioning equipment, diagnostics, repairs, preventive maintenance, upgrades, and retrofits.
* Ensure high standards of Health, Safety & Environment (HSE) practices, working to eliminate unsafe practices and incidents.
* Create and maintain strong customer relationships, understanding their needs and providing specialist assistance and solutions.
* Report work completed, including technical reports, material used, timesheets, and travel expenses, in a timely manner and follow up as needed.
* Identify potential equipment failures, take corrective actions, troubleshoot complex issues, and recommend solutions to prevent future problems.
* Suggest improvements for product quality and customer service, discussing them with the team.
In this role, you'll help run what runs the world by taking on meaningful work that drives real impact.
Work model: #LI-hybrid
Qualifications for the Role
Electrical/Electronic engineering degree or Professional Module (FP2). Deep knowledge of AC/DC drives technology is required.
Over 5 years of experience in servicing, maintaining, commissioning, and repairing ABB or other brand drives across various industries and applications. Knowledge of industrial communications is highly appreciated.
Proven experience in technical remote support using digital tools.
Results-oriented with active listening and empathy for customer interactions.
Valid car driving license (type B) in Spain, along with a valid VISA/work permit for Spain. Fluent in Spanish and proficient in English, both written and spoken.
Proven leadership skills with a collaborative, solutions-oriented approach and strong communication skills.
Frequent domestic travel is required for hands-on support at customer sites, with potential international travel for training or special projects.
Flexibility and quick adaptation to scheduling updates. Availability to provide 24/7 remote technical support for contracted customers, including weekends and public holidays. On-site interventions may be organized within a 24-hour response time if remote support is inconclusive.
What's in it for you
We give you space to lead, grow, and make a difference. Whether solving problems, building new solutions, or helping others succeed, your impact is real. Join a team that values your voice and celebrates your progress.
More about us
At ABB, we are committed to diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity, generations, etc. We welcome and celebrate individual differences as part of our journey.
We value people from diverse backgrounds. Could this be your story? Apply today or visit us to learn more about our global impact.
Key Skills
MobileIron, Robotics, Field Service, Mechanical Knowledge, Sonography, IP Networking, Schematics, Mechanical Engineering, Medical Imaging, Human Resources, Programmable Logic Controllers, Troubleshooting
Employment Type: Full-Time
Experience: Years
Vacancy: 1
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