Join to apply for the Restaurant Supervisor - Jardin del Ritz role at Mandarin Oriental .
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage while representing the very cutting-edge of luxury experiences.
With a stunning restoration celebrating Cesar Ritz’s pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain’s most celebrated chefs, and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city’s most luxurious hotel.
About The Job
Based at the Mandarin Oriental Ritz, Madrid within the F&B Department, the RESTAURANT SUPERVISOR oversees daily operations, ensures excellent customer service, supervises staff performance, maintains cleanliness and safety standards, handles customer inquiries or complaints, and supports the team in achieving service and sales goals. The RESTAURANT SUPERVISOR reports to the RESTAURANT MANAGER .
Responsibilities
* Assist the Restaurant Manager and Assistant Manager in supervising daily operations.
* Ensure high standards of service, cleanliness, and profitability are met.
* Support management in maximizing guest volume and satisfaction.
* Train, supervise, and schedule restaurant staff; handle payroll and shift coverage.
* Respond to guest inquiries and resolve issues professionally.
* Implement new menus, promotions, and service initiatives.
* Foster a positive, team-oriented work environment and support staff development.
* Maintain adherence to quality, safety, and operational standards.
* Inspect equipment and tools regularly for functionality and safety.
* Perform additional duties as requested by management.
Requirements
* Minimum 1 year of experience in a fine dining restaurant in a supervisory or similar role.
* Excellent communication skills and a professional attitude.
* Strong leadership, interpersonal, and team management abilities.
* Proficiency in Spanish and English; additional languages are a plus.
* Flexibility to work varying shifts based on business needs.
* Learning & Development programs to support your growth.
* MOstay program offering complimentary nights and attractive rates for you and loved ones.
* Health & Colleague Wellness benefits, including health programs and wellness initiatives.
* Retirement Plans tailored to your service length and role.
* Access to a Staff Welfare Fund supporting employee well-being.
* Flexible compensation plans with access to DKV health insurance (cost covered by the employee).
* Participation in internal events and team-building activities.
About You
Are you passionate about hospitality and customer service? Do you have leadership skills and experience in fine dining? If yes, we want to hear from you!
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