PAn IT Incident Technician is responsible for managing and resolving technical issues within an organization’s IT environment. The role involves logging and tracking incidents, diagnosing hardware and software problems, applying appropriate solutions, and keeping users informed throughout the resolution process. The technician works within an incident management system to prioritize and handle support requests efficiently, with a strong focus on maintaining IT asset inventory in ServiceNow and supporting Windows-based devices. /ppThe position requires sound judgment while working under established company procedures and policies. The technician also acts as a point of coordination between users, departments, and internal IT teams to ensure timely problem resolution. /ppKey Responsibilities /pulliManage and maintain IT hardware inventory records in ServiceNow. /liliProvide deskside support for Windows systems and end users. /liliInstall, configure, and troubleshoot software applications. /liliSupport and maintain IT infrastructure and software environments. /liliInstall, upgrade, repair, and replace End User Computing (EUC) devices such as desktops, laptops, monitors, and peripherals. /liliDeliver hardware and software break/fix support for users. /liliConfigure and troubleshoot network printers and scanners, including IP addressing and TCP/IP connectivity. /liliHandle warranty and non-warranty repair support for printers and scanners. /liliSupport in-house, third-party, and market data applications escalated from the helpdesk team. /liliTroubleshoot operating systems, device drivers, firmware, and software-related issues. /liliAssist users with remote access and work-from-home setups, including personal laptops and virtual machines. /liliEnsure compliance with organizational IT policies and procedures. /liliCreate and maintain technical support documentation. /liliCollaborate with local and global IT support teams across multiple platforms. /liliRecord and manage incidents and service requests through the ticketing system. /liliKeep management informed about recurring issues, trends, and delays. /liliParticipate in an on-call rotation for after-hours and weekend support. /liliStay updated with new technologies and attend relevant training programs. /liliCommunicate effectively using tools such as Microsoft Teams, Skype, Symphony, Jive, email, and mobile platforms. /li /ulpWork Environment /pulliPrimarily office-based with occasional visits to user locations. /liliMay require support outside standard business hours during critical incidents. /liliInvolves movement between nearby office locations when needed. /li /ulpRequired Experience Skills /pulliMinimum 3 years of deskside support experience in Windows environments. /liliExperience handling inventory, shipping, receiving, and stocking of IT equipment and spare parts. /liliKnowledge of patch management for users and servers. /liliFamiliarity with messaging and collaboration platforms. /liliStrong hardware and software troubleshooting skills. /liliExperience supporting both Windows and Mac operating systems. /liliKnowledge of Webex and Cisco Jabber. /liliExperience with device asset tracking systems. /liliCompTIA A+ certification preferred. /li /ulpbJob Type: /b Part-time /p