As an experienced Technical Support Specialist, you know how to distinguish a P1 issue from a first-line incident through asking the right questions! Together, with all our Azure Specialists you will enhance your knowledge quickly and become a Azure specialist yourself in no-time! At Intercept, we help software-driven organizations move faster, more securely, and more efficiently, often without them even noticing we’re there. As proud Microsoft partners and certified cloud experts, we bring top-tier service and innovation.
whether that means remote work across the EU or time for school pickups. We work hard, support each other, and always aim to exceed expectations.
As a Support Specialist, you’ll be the first point of contact for our customers, primarily engineers providing technical support via our Service Management System, phone, and email. Working closely with our Customer Care Team and DevOps engineers, you'll support cloud infrastructure and applications, handling tasks like SSL renewals, license and access management. You'll also be responsible for triaging tickets, prioritizing workloads, and monitoring incidents in line with our service standards. You’re fluent in Dutch and English, both written and spoken.
-As part of Intercept, you’ll join not only our close-knit team but also the wider Microsoft Azure community. We’re here to help you grow and deepen your Azure expertise.
We celebrate milestones together at events like Wintercept and Interceptival, and we keep the connection strong with fun, casual wrap-ups at the end of the day, both online and in person. 400 for setting up your home office
• The opportunity to work 100% remotely within the EU!
• Join our team of creative minds and apply immediately!