Product manager for atea service desk

Within Atea Managed Services, we are experts in IT operations. Regardless of whether our customers want to outsource part or the entire IT operation, we are our customers preferred operating partner. We help free up resources and increase the overall efficiency of their IT organisations by delivering cost‑effective operational services with the highest quality regardless of the customers’ platform requirements. This can mean in the customer’s own data centre, in public cloud platforms or in our own Atea Cloud. Atea Managed Services is available in five countries and more than 1,500 employees work within the business area.

The Atea Service Desk within Atea Managed Services (AMS) is dedicated to providing a single point of contact for end users, ensuring fast resolution, high customer satisfaction and continuous improvement of the user experience.

We deliver services that provide stability, transparency and high performance within our business area. As end‑user support becomes ever more central to business continuity and productivity, the Service Desk is undergoing accelerated transformation—driven by automation, self‑service, knowledge management and the growing influence of artificial intelligence. These changes bring both new possibilities and new demands, requiring agility, expertise and forward‑thinking innovation. In AMS we ensure that the foundation is stable so the business can focus on innovation and up‑skilling of the employees.

Your role

As a Product Manager you are responsible for supporting sales in each country regarding our services within the Atea Service Desk. Your role is key for the transformation of Atea’s offering and establishing Atea as a trusted Managed Service Provider. You will work in close cooperation with both the sales and the operations organisation, making sure that we are able to leverage the right services through our dedicated sales teams. As a Product Manager you are the sales enabler in the sense that we help sales be successful through the right services, training and marketing materials. You will support the sales in the countries, ensuring they are trained and understand the Service Desk offering so they can bring it to our customers. This is an opportunity to join a highly ambitious team where you will have the chance to learn and develop both professionally and personally.

Responsibilities

- Analyze, evaluate and further develop Atea’s Service Desk as‑a‑service offering
- Work closely together with the sales and operations organisation to optimise revenue, margins and ease of onboarding, implementation and day‑to‑day use.
- Cooperate with key stakeholders, Business Area Managers, service owners and GTMs to package, position and launch Service Desk services.
- Create marketing materials.
- Preserve internal evangelism and promotion.
- Share experience and competence with the group.
- Understand and interpret the market and market needs.

What we are looking for

- Commercial experience in managed end‑user support / Service Desk (ITSM) business.
- Customer‑centric approach and a strong sales background.
- The ability to transform service components (SLAs, channels, automation and knowledge) into clear customer value.
- Ability to train and motivate specialists and sales reps in the Nordics on the Service Desk portfolio.
- Excellent influencing skills, preferably across country settings.
- Strong analytical skills and interest in being data‑driven.
- Curious, self‑motivated and a hands‑on personality.
- Project management skills.
- True team player mindset.
- Experience with ITSM frameworks and tooling (e.g., ITIL, incident/request, knowledge and self‑service) is highly valued.

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